Rahim Kabugo
San Pablo,CA
Summary
Reliable and enthusiastic Hospitality and Customer service specialist with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Guest Service Representative-Concierge Agent
Conrad Abu Dhabi Etihad Towers
Abu Dhabi , United Arab Emirates
10.2020 - Current
- Provide professional and customer focused service to the guests, ensuring their every visit will become a memorable one
- Offer consistently professional, friendly, warm and engaging service
- Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
- Providing information about local features such as shopping, dining, nightlife, and recreational destinations
- Coordinate the collection, delivery and storage of luggage with the Bell Attendants, and ensure all information is recorded accurately
- Ensure orderliness and safety guidelines around the lobby and front door areas
- Establish, promote and maintain good public relation while meeting or exceeding guest expectations.
Guest Service Executive-Concierge Agent
Jumeirah at Etihad Towers
Abu Dhabi , United Arab Emirates
11.2015 - 10.2020
- Provide professional and customer focused service to the guests, ensuring their every visit will become a memorable one
- Offer consistently professional, friendly, warm and engaging service
- Making dining and other reservations for guests, and obtain tickets for events
- Providing information about local features such as shopping, dining, nightlife, and recreational destinations
- Coordinate the collection, delivery and storage of luggage with the Bell Attendants, and ensure all information is recorded
- Establish, promote and maintain good public relation while meeting or exceeding guest expectations.
Door Attendant
Jumeirah at Etihad Towers
Abu Dhabi , United Arab Emirates
10.2014 - 11.2015
- Provide professional and customer focused service to the guests, ensuring their every visit will become a memorable one
- Offer consistently professional, friendly, warm and engaging service
- Ensure guests are greeted appropriately upon arrival in a warm manner
- Open car doors for arriving and departing guests and escort them to the lobby
- Forward all guest complaints or problems to the manager on duty
- Establish, promote and maintain good public relation while meeting or exceeding guest expectations.
Education
Bachelor of Arts - Tourism And Hospitality Management
Makerere University
Kampala, Uganda06-2014
Skills
- Property Security
- Reservation Management
- Concierge support
- Data Entry
- Guest Relations
- Computer Skills
- Food and Beverage Area Setup
- Documentation And Reporting
- Financial Transactions
- Complaint Handling
- Reservation Management System
- Event Information Management
Certification
Certificate in computer Applications:
• Introduction to computer
• MS -Windows
• MS – Office
• Opera PMS
ACHIEVEMENTS
v Strong ability to work with others, communicate effectively both verbally and in writing.
v Exceptional organizational and time management skills.
v Certificate in Basic First Aid Training.
v Successfully completed disaster management, firefighting.
v Profound ability to initiate, plan and complete daily activities with minimal direction.
v Six (6) years of (full-time equivalent) verifiable direct face to face customer service
experience involving dealing with diverse and large groups of people.
v UAE Driving License.
References
- Available upon request
Timeline
Guest Service Representative-Concierge Agent
Conrad Abu Dhabi Etihad Towers
10.2020 - Current
Guest Service Executive-Concierge Agent
Jumeirah at Etihad Towers
11.2015 - 10.2020
Door Attendant
Jumeirah at Etihad Towers
10.2014 - 11.2015
Bachelor of Arts - Tourism And Hospitality Management
Makerere University
Certificate in computer Applications:
• Introduction to computer
• MS -Windows
• MS – Office
• Opera PMS
ACHIEVEMENTS
v Strong ability to work with others, communicate effectively both verbally and in writing.
v Exceptional organizational and time management skills.
v Certificate in Basic First Aid Training.
v Successfully completed disaster management, firefighting.
v Profound ability to initiate, plan and complete daily activities with minimal direction.
v Six (6) years of (full-time equivalent) verifiable direct face to face customer service
experience involving dealing with diverse and large groups of people.
v UAE Driving License.
Similar Profiles
Aakash SinghAakash Singh
Front Office Executive at Conrad Abu Dhabi Etihad TowersFront Office Executive at Conrad Abu Dhabi Etihad Towers
Catherine KariukiCatherine Kariuki
Guest Relations Executive at Conrad Abu Dhabi Etihad Towers HotelGuest Relations Executive at Conrad Abu Dhabi Etihad Towers Hotel
NAZMUL HASANNAZMUL HASAN
Commis-chef at Conrad Hotel Abu Dhabi Etihad TowerCommis-chef at Conrad Hotel Abu Dhabi Etihad Tower