Summary
Overview
Work History
Education
Skills
Timeline
Generic

HAKIM MAJIED

Rancho Palos Verdes,CA

Summary

Accomplished Assistant Vice President with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands.

Overview

19
19
years of professional experience

Work History

Assistant Vice President - Integrated Planning

AT&T
04.2023 - Current
  • Develop and implement integrated planning strategies that align with the organization's goals and objectives, ensuring that all departments and teams are working towards a common vision.
  • Facilitate communication and collaboration between different departments and teams, ensuring that everyone is working together efficiently and effectively.
  • Monitor and analyze the performance of various initiatives and projects, identifying areas for improvement and making data-driven decisions to optimize results.
  • Lead and manage organizational change, ensuring that new processes, systems, and structures are implemented smoothly and effectively.
  • Maintain strong relationships with internal and external stakeholders, ensuring that their needs and expectations are met and that they are kept informed of progress and developments.
  • Identify and mitigate potential risks associated with the organization's strategic plans, ensuring that potential issues are addressed proactively.
  • Report on the progress and performance of integrated planning initiatives to senior leadership and other stakeholders, ensuring everyone is kept informed and engaged.

Assistant Vice President of Operations

AT&T
01.2021 - 04.2023
  • Spearheaded strategic planning and execution of organizational initiatives to drive efficiency and revenue growth
  • Managed cross-functional teams fostering a culture of collaboration, innovation, and continuous improvement.
  • Oversaw the development and execution of a comprehensive internal communications strategy, enhancing employee engagement and promoting a unified organizational vision.
  • Coordinated and facilitated executive-level meetings and offsite events, ensuring aligned goals, priorities, and resources across departments.
  • Developed and managed an annual budget of $20M+, optimizing resource allocation and ensuring financial stability for the organization.
  • Implemented data-driven decision-making processes, leveraging advanced analytics and business intelligence tools to drive strategic growth and operational excellence.
  • Served as a trusted advisor to the Executive Vice President of AT&T Mobility, providing counsel on key business decisions, risk management, and organizational development.
  • Established and maintained relationships with key industry partners, vendors, and stakeholders, fostering collaboration and driving mutually beneficial outcomes.

Director of Marketing

AT&T
05.2019 - 01.2021
  • Responsible for understanding underlying industry trends, customer needs, and evolving needs of the business for identifying opportunities to drive subscriber growth and revenue through new acquisitions and base marketing.
  • Led marketing initiatives as a single point of contact for network services and rate plans.
  • Managed the execution of marketing plans by coordinating with cross-functional groups, including Advertising, PR, Marketing Management, Retail, Sales Ops, E-commerce, etc.
  • Provided oversight for marketing forecasting efforts and monitoring and communicating results to ensure effectiveness and efficiency.
  • Led a team of high-performing marketing professionals responsible for comprehensive marketing plans designed to differentiate AT&T’s network services and rate plans.
  • Partnered with research teams to identify customer needs for strategic decision-making and competitive positioning.

Director of Product Operations

AT&T
07.2017 - 05.2019
  • Led the teams responsible for assessing product launches, marketing strategies, and communication priorities.
  • Determined the launch strategy, customer experience, and technical feasibility for launching Video, Internet, and Wireless products and services.
  • Provided the content used to train the Retail, Sales, and Care organizations in over 2000 locations
  • Developed and implemented the marketing operations process playbook for AT&T Entertainment and Mobility offer launches.

Director Wireless Product and Services

AT&T
10.2014 - 07.2017
  • Managed the implementation of business strategies and guidelines for mobile apps, carrier billing, and product compliance.
  • Managed the mobile e-commerce product portfolio and the relationships with strategic partners.
  • Led the team responsible for the mobile application P&L and the Mobility Carrier Billing Business (generating over $100M annually)
  • Led the team responsible for the relationship management and support of contract negotiation for key strategic partners, including Google and Microsoft.
  • Led, organized, and prepared materials for C-level leadership communication forums.
  • Developed the policies for business compliance for the Mobility and Entertainment Group

Lead Marketing Manager - Mobile Commerce

AT&T
02.2012 - 10.2014
  • Led critical projects for mobile content purchases, including customer consent, messaging, billing accuracy, compliance, product management, and billing platform enhancements.
  • Designed and implemented best-in-class product features, including SMS purchase notifications and a consent management platform, exceeding the plan for expense reduction and customer experience improvements
  • Managed regulatory billing projects to ensure that mobile purchase requirements were met
  • Created and managed the implementation of enhancements to AT&T’s billing platform for mobile purchases, significantly reducing customer care costs

Associate Director - Wireless Network Operations

AT&T
04.2009 - 02.2012
  • Led the team responsible for the management, development and growth, and engineering of the wireless network infrastructure that served over 100 million customers and generated over 100 billion dollars in revenue annually.
  • Developed tools and operational practices to support the seamless introduction of new wireless products and services and exceed cost reduction objectives
  • Spearheaded the incubation and development of emerging wireless network services
  • Worked with manufacturers to resolve issues between specific device models and the network

Associate Director- Enterprise Business Solutions

AT&T
08.2007 - 04.2009
  • Managed and led a team of over 60 management and non-management employees, responsible for all aspects of business operations, including quality, productivity, staffing, and finance.
  • Implemented enterprise efficiency initiatives for a network operations center that supports Fortune 500 clients
  • Reduced corporate costs by developing and executing solutions to sustain network visibility for government clients
  • Supported and served as management contact for government agencies in AT&T’s southwestern footprint

Education

MBA - Finance

Clark Atlanta University
Atlanta, GA
06.2005

Master of Science - Psychology

Florida Agricultural And Mechanical University
Tallahassee, FL
06.1996

Skills

  • Market Trend Analysis
  • Public Speaking
  • Government Lending
  • Financial Management
  • Process Optimization
  • Risk Management

Timeline

Assistant Vice President - Integrated Planning

AT&T
04.2023 - Current

Assistant Vice President of Operations

AT&T
01.2021 - 04.2023

Director of Marketing

AT&T
05.2019 - 01.2021

Director of Product Operations

AT&T
07.2017 - 05.2019

Director Wireless Product and Services

AT&T
10.2014 - 07.2017

Lead Marketing Manager - Mobile Commerce

AT&T
02.2012 - 10.2014

Associate Director - Wireless Network Operations

AT&T
04.2009 - 02.2012

Associate Director- Enterprise Business Solutions

AT&T
08.2007 - 04.2009

MBA - Finance

Clark Atlanta University

Master of Science - Psychology

Florida Agricultural And Mechanical University

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HAKIM MAJIED