Hakim Stokes
Orangeburg,SC
Summary
Results-oriented professional with extensive experience as a Private Contractor for DoorDash, specializing in route optimization and customer satisfaction enhancement. Expertise in mentoring staff and implementing process improvements to drive operational efficiency. Strong problem resolution and critical thinking skills contribute to achieving high service standards.
Overview
15
15
years of professional experience
Work History
Private Contractor
Doordash, Spark, Amazon Flex, Uber
08.2020 - Current
- Coordinated delivery schedules to optimize route efficiency and reduce time spent on the road.
- Implemented best practices for customer service, enhancing client satisfaction through timely deliveries.
- Mentored new contractors on operational procedures and safety protocols to ensure compliance and efficiency.
- Analyzed delivery patterns to identify bottlenecks, recommending process improvements for faster service.
Cook/Caterer
Buckridge Plantation
04.2011 - 2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Help to prepare meals efficiently under time constraints for timely service during peak hours.
- Help to prepare meals efficiently under time constraints for timely service during off premise catering of multiple Zeus plant and warehouse facilities, wedding, and other occasions.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Communicated closely with servers to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Mentored junior cooks in refining culinary skills through hands-on guidance.
- Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
- Trained new kitchen staff, ensuring they met restaurant's high standards.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Measured and mixed ingredients according to precise recipes for best results.
Education
No Degree - Sociology
Claflin University
Orangeburg, SC05-2002
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Product knowledge
- Team development
- Documentation
- Prioritization
- Staff training
- Building rapport
- De-escalation techniques
- Technical support
- Quality control
Timeline
Private Contractor
Doordash, Spark, Amazon Flex, Uber
08.2020 - Current
Cook/Caterer
Buckridge Plantation
04.2011 - 2020
No Degree - Sociology
Claflin University