Hakimot Liadi
Cherry Hill
Summary
Insurance professional with extensive experience in claims analysis and training at GEICO. Demonstrated leadership in creating effective training programs that enhance employee performance and retention. Expertise in medical terminology, mediation, and curriculum development, driving team collaboration and compliance. Committed to applying skills in training and claims management to achieve success in the fitness industry. Experienced Claims Trainer with solid background in managing and facilitating claims education programs. Strengths include creating comprehensive training materials, developing curriculum, and fostering a supportive learning environment for team members. Demonstrated success in enhancing staff's skills and performance through effective training strategies. Significant impact made on improving efficiency and quality of claim handling processes at previous workplaces.
Overview
21
21
years of professional experience
Work History
Claims Trainer
GEICO
Marlton
03.2017 - Current
- Developed training materials for claims adjusters to enhance knowledge and skills.
- Facilitated training sessions on claims processing procedures and compliance standards.
- Evaluated trainee performance through assessments and provided constructive feedback.
- Collaborated with management to identify training needs and improve programs.
- Implemented new training techniques to increase engagement and retention among trainees.
- Maintained documentation of training sessions and participant progress records.
- Mentored new trainers in effective instructional techniques and best practices.
- Designed interactive exercises that allowed trainees to practice newly acquired skills.
- Developed and delivered training programs to support the claims process.
- Created detailed job aids, user manuals, and other materials to support the learning process.
- Provided feedback on performance of new hires during their training period.
- Maintained records of employee attendance at training events and tracked completion rates.
- Organized virtual meetings with remote employees who could not attend in person.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
Litigation Adjuster/Claims Examiner
GEICO
Marlton
03.2017 - Current
- Evaluates and negotiates claims with claimants and attorney to settle complex bodily injury claims.
- Manage, investigates, and resolve claims.
- Maintain a pending diary of claims for settlement and resolution.
- Investigates claims for any potential fraud and refer to SIU if needed.
- Handles Litigation claims and provide support to GEICO insureds that have become defendants in lawsuits and guide them through the process.
- Works with and provides direction to defense counsel through-out litigation process.
Senior Underwriting Technical Support/Team Leader
GLOBAL LIBERTY INSURANCE COMPANY OF NY
Melville
03.2014 - 03.2017
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Fostered strong relationships with key stakeholders through transparent communication practices and consistent followups.
- Managed workload distribution among team members, ensuring timely response to high-priority tickets.
- Mentored junior team members, helping them develop critical problem-solving skills and technical expertise.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Offered assistance in implementing and developing training programs.
- Supervise, train, and mentor other Underwriting Technical Support.
- Approve rates and policy endorsements for processing.
- Review/process monetary and non-monetary policy endorsements.
- Notify insurance agents of any policy changes.
- Process all types of policy endorsements such as vehicle additions, deletions and changes; driver additions, deletions and changes; insured address changes; coverage additions, deletions, change of limits/deductibles, discount endorsements.
- Reduced client complaints with proactive identification of recurring technical problems and implementing long-term fixes.
- Built a positive work environment emphasizing teamwork and recognition of individual achievements.
- Led technical support team in resolving customer inquiries efficiently.
No Fault Conciliator
AMERICAN ARBITRATION ASSOCIATION
New York
06.2012 - 01.2014
- Reviewed and analyzed cases for accuracy based on applicable laws, regulations and policies; identified and worked to resolve issues; initiated conciliation process/attempts between the insurer, applicants and their representatives (parties).
- Negotiated cases by utilizing mediation skills to facilitate communication between parties; furthers their understanding of different perspectives; guide parties toward understanding the issues; and to reach mutual agreement.
- Initiated and ensured efficient flow of communication and information between parties. Correctly administered outcome as necessary (along with proper documentation) such as: closing cases as appropriate, along with required documentation, and transferring unsettled cases through to the Arbitration process; etc.
- Responded to information requests and provides related information on regulations and guidelines as necessary.
- Managed and maintained accurate documentation for assigned caseload; ensured correct identification of documents, records, logs, reports and correspondence; processes/submits/requests required documents.
PIP/No-Fault Examiner
GEICO
Woodbury
02.2007 - 06.2012
- Handled first party medical claims for policyholders and their passengers.
- Evaluated policy coverage, and obtained recorded interviews; contacted claimants and attorneys to determine injuries arising from an automobile accident.
- Processed all medical billing and wage claims Established reserves and authorized medical payments.
- Investigated and evaluated medical claims for potential fraud.
- Reviewed claims and determined the need for independent adjusters, independent medical examinations and independent peer reviews.
- Examined claims for potential subrogation or fraud and litigation while maintaining case reserves.
Lead Teller/Teller Supervisor
North Fork Bank
Brooklyn
04.2004 - 02.2007
- Supervised daily operations of teller team to ensure efficient service.
- Managed cash handling procedures to maintain security and accuracy.
- Assisted customers with account inquiries and transaction processing.
- Monitored transaction compliance with company policies and regulations.
- Maintained accurate records of transactions and financial documents.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Provided ongoing coaching and feedback to tellers on their job performance.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Audited teller transactions for accuracy prior to submission for processing.
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
- Processed customer transactions including deposits, withdrawals, transfers, loan payments.
- Reviewed customer account information to verify accuracy and resolve any outstanding issues.
- Performed daily balancing of the cash drawer as well as other assigned duties such as ATM monitoring or check cashing.
- Supervised and trained team of tellers, enhancing productivity and customer service skills.
Education
B.S. - Applied Mathematics and Statistics, Business Management
Stony Brook University
Stony Brook, New York12.2005
A.A.S - Computer Information Systems
Kingsborough Community College
Brooklyn, New York06.2002
Skills
- Insurance industry expertise
- Claims analysis and processing
- Medical terminology proficiency
- CPT/HCPCS and ICD-9 coding knowledge
- Effective mediation and problem solving
- Leadership and time management
- Organizational and multitasking abilities
- Microsoft Office proficiency
- Virtual training and mentoring
- Compliance monitoring and regulations
- E-learning platform experience
- Employee engagement and teamwork
- Attention to detail and critical thinking
Timeline
Claims Trainer
GEICO
03.2017 - Current
Litigation Adjuster/Claims Examiner
GEICO
03.2017 - Current
Senior Underwriting Technical Support/Team Leader
GLOBAL LIBERTY INSURANCE COMPANY OF NY
03.2014 - 03.2017
No Fault Conciliator
AMERICAN ARBITRATION ASSOCIATION
06.2012 - 01.2014
PIP/No-Fault Examiner
GEICO
02.2007 - 06.2012
Lead Teller/Teller Supervisor
North Fork Bank
04.2004 - 02.2007
B.S. - Applied Mathematics and Statistics, Business Management
Stony Brook University
A.A.S - Computer Information Systems
Kingsborough Community College
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