Hal Johnson Jr.
Greenville,SC
Summary
Driven Business Development Executive with career history in multi-state distributed businesses and proven skill in hiring, developing and retaining high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, management transition and merger integration. Offering excellent interpersonal and communication skills and experience managing matrixed organizations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director of Business Development
TEA Consultants, INC
06.2019 - Current
- Developed customized solutions tailored specifically to individual client needs, leading to an increase in repeat business engagements.
- Increased client base by developing and implementing effective business development strategies.
- Negotiated favorable contract terms with vendors and suppliers, reducing operational costs significantly for the organization.
- Negotiated, prepared, and signed contracts with clients.
- Cultivated strong relationships with key stakeholders both internally and externally to optimize collaboration efforts across departments.
- Analyzed market trends and competitor data, informing strategic decision-making processes for business growth opportunities.
- Implemented innovative business development strategies to increase customer base and expand market share.
- Collaborated with sales and marketing departments to support client acquisition.
- Identified business development challenges and customer concerns for proactive resolution.
- Created cross-functional teams to promote consistent brand messaging, demand-generation programs and sales tools.
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
- Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Managed revenue models, process flows, operations support and customer engagement strategies.
Manufacturing Production Associate
Magna Drive Automotive
06.2016 - Current
- Helped maintain clean workspaces that complied with 5S standards for optimal organization, efficiency, and productivity within the facility.
- Made sure that products were produced on time and are of good quality.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Operated complex machinery efficiently while adhering to all safety guidelines set forth by the company and regulatory agencies.
- Participated in troubleshooting efforts when problems arose during the manufacturing process in order to minimize disruptions to production schedules.
- Documented production information via daily system logs and discussed issues with management.
- Consistently met production targets through effective time management, prioritization of tasks, and teamwork.
- Mentored new hires on company policies, standard operating procedures, and specific job responsibilities to foster a supportive work environment.
- Improved product quality by adhering to strict quality control measures, conducting inspections, and promptly addressing any issues.
- Conducted root cause analysis for defects in finished products, implementing corrective actions to prevent future occurrences of similar issues.
- Enhanced production efficiency by implementing Lean Manufacturing principles and optimizing workflow processes.
- Increased workplace safety by following established protocols, identifying potential hazards, and conducting safety trainings for team members.
- Participated in regular performance reviews with supervisors to discuss areas of strength and opportunities for growth within the company, striving for continuous professional development.
- Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
- Monitored and adjusted machine settings for optimal production output.
Customer Service Manager
Ingles Markets Inc
06.2012 - 06.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
- Cultivated a culture of continuous improvement by regularly soliciting feedback from staff members regarding areas where improvements could be made.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
Bookkeeper
Ingles Markets Inc
08.2002 - 06.2012
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Reconciled and corrected issues with financial records.
- Posted daily receipts and payments in accordance with corporate protocols.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Identified accounting errors when cross-referencing documents and database information.
- Reported financial data and updated financial records in ledgers and journals.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Generated detailed financial reports for management review, facilitating informed decisionmaking.
Education
Masters of Theology - Theology
The School of The Great Commission Bible College
Columbia, SC02.2026
Bachelor of Science - Business Administration
University of South Carolina Upstate
Spartanburg, SC05.2012
Associate of Arts -
Greenville Technical College
Greenville, SC08.2008
Skills
Sales training and leadership
Key Account Management
Vendor Management
Revenue Growth
Networking
Customer Engagement
Corporate Communications
Business Modeling
Channel Development
Financial Acumen
Organizational Development
Performance Management
Sales and Marketing
Business development and planning
Training and Development
Customer Relationship Management
Forecasting and planning
Operations
Excellent listening skills
Team Leadership
Business Intelligence and Analysis
Budget Development
Financial operations
Database Management
Performance Goals
Quality Control
Cross-Functional Collaboration
Customer Service
Strategic Planning
SAP expert
Certification
- Human Resources Certification, GE Aerospace - 11/20/2023
- Basic Life Support (BLS), American Heart Association-6/10/2023
Timeline
Director of Business Development
TEA Consultants, INC
06.2019 - Current
Manufacturing Production Associate
Magna Drive Automotive
06.2016 - Current
Customer Service Manager
Ingles Markets Inc
06.2012 - 06.2016
Bookkeeper
Ingles Markets Inc
08.2002 - 06.2012
Masters of Theology - Theology
The School of The Great Commission Bible College
Bachelor of Science - Business Administration
University of South Carolina Upstate
Associate of Arts -
Greenville Technical College
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