Hal Lawless
Oklahoma City,OK
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
Zoom Room Dog Training
04.2023 - Current
- Supervised staff and kept employees compliant with company policies and procedures.
- Increased profitability of the business by streamlining operations and getting clients in the door.
- Empowered employees to take ownership of their responsibilities and classes, leading to increased accountability and improved performance outcomes.
- Managed the retail inventory, employee time sheets, and class schedules.
- Coordinated external events with partner organizations and internal events for clients.
Legal Assistant
Devoe Treadwell, Attorney at Law
12.2018 - 02.2022
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Education
Bachelor of Science - Psychology
Colorado Technical University
Colorado Springs, CO05.2021
Skills
- Microsoft 365
- Google Suite
- Team Leadership
- Customer Service
- Staff Training
- Inventory Management
- Client Relationships
- Data Analysis
Accomplishments
- Developed Therapy Dog, Dog Grooming, and Ease of Living workshops from scratch.
- Wrote curriculum for and established Rally Obedience classes at Zoom Room.
- Fundraised $300+ for Palomar
- Fundraised $750+ for the Alzheimer's Association
Certification
- AKC Evaluator
- BLS Certification
- CPR/AED Certification
- EMT Certification
Timeline
Operations Manager
Zoom Room Dog Training
04.2023 - Current
Legal Assistant
Devoe Treadwell, Attorney at Law
12.2018 - 02.2022
- AKC Evaluator
- BLS Certification
- CPR/AED Certification
- EMT Certification
Bachelor of Science - Psychology
Colorado Technical University
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