Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
UG Service Skilled A
Standard Utility Construction
12.2021 - Current
Performed troubleshooting and diagnosis on malfunctioning equipment.
Organized work to meet demanding production goals.
Maintained quality assurance and customer satisfaction objectives.
Inspected equipment to identify areas of wear or causes of malfunctions.
Maintained compliance with regulatory standards and safety requirements.
Applied critical thinking and research to address complex issues.
Completed job reports and logs immediately following service calls.
Team Leader, Logistics
Veterans Moving Service
06.2020 - 09.2021
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Supervised team members to confirm compliance with set procedures and quality requirements.
Worked with team to identify areas of improvement and devised solutions based on findings.
Built strong relationships with customers through positive attitude and attentive response.
Collected, arranged, and input information into database system.
Ability to operate and lift weight-bearing equipment, such as customer premises equipment, gaffs, safety harnesses, extension ladders.
Horizontal Construction Engineer
US Army
10.2016 - 10.2020
Drove bulldozers, road graders and other heavy equipment to level earth.
Operated tractor-trailer to transport heavy construction equipment.
Mobilized tractor crawler to clear, grub, strip, excavate, backfill and stockpile.
Conducted in-depth research to develop recommendations for approaches, concepts, materials or equipment.
Monitored employee safety and coached workers on safety standards and procedures to prevent injuries.
Loader and Unloader
UPS
06.2016 - 10.2016
Lifted and slid packages weighing up to 70 to 100 lbs pounds on conveyor belts to transport items.
Properly operated loader by starting engine, shifting gears and pressing pedals and levers.
Lowered and tilted buckets and drove front-end loaders forward to force buckets into bulk material.
Loaded and unloaded pallets quickly and safely, managing work load priorities.
Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
Education
High School Diploma -
North Crowley High School
Fort Worth, TX
06.2016
Skills
Product Inspection
System Tests
Performance Improvement
Equipment Safety
Outlet Installations
Verbal and Written Communication
Analytical Software
Time Management
Creative Thinking
Documentation
Certification
Driver and Mechanic Badge, US Army
Timeline
UG Service Skilled A
Standard Utility Construction
12.2021 - Current
Team Leader, Logistics
Veterans Moving Service
06.2020 - 09.2021
Horizontal Construction Engineer
US Army
10.2016 - 10.2020
Loader and Unloader
UPS
06.2016 - 10.2016
High School Diploma -
North Crowley High School
Driver and Mechanic Badge, US Army
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