Hala Al Najjar
Customer Relations
Doha,Qatar
Summary
Driven by a results-focused approach, I leveraged team-building and customer service skills at Royal Jordanian to enhance crew cooperation and passenger satisfaction. Expert in company policy adherence and adept at managing high-pressure situations, I significantly contributed to a safer and more efficient work environment, showcasing flexibility and decision-making prowess.
Overview
7
7
years of professional experience
Work History
Cabin Crew
Royal Jordanian
Amman Jordan
01.2022 - 05.2024
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
Sales Agent
JTI
Amman, Jordan
09.2021 - 01.2022
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
Restaurant Cashier
Smash Burger
Ypsilanti, Michigan
09.2017 - 09.2018
- Assisted in menu knowledge training for new employees, contributing to improved team performance.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Streamlined workflow by maintaining a clean, organized cashier station for smooth operations.
- Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
Education
Bachelor Of Arts - Fashion Design
AlZaytoonah University of Jordan
Amman Jordan07.2024
Bachelor Of International Business & Adminstration - Business Administration
Eastern Michigan University
Ypsilanti, Michigan05.2018
Bachelor Of Arts - Fashion Design
Istanbul Bilgi University
Istanbul, Turkey05.2018
High School Diploma -
Modern American School
Amman, Jordan09.2017
Skills
Company policy adherence
Timeline
Cabin Crew
Royal Jordanian
01.2022 - 05.2024
Sales Agent
JTI
09.2021 - 01.2022
Restaurant Cashier
Smash Burger
09.2017 - 09.2018
Bachelor Of Arts - Fashion Design
AlZaytoonah University of Jordan
Bachelor Of International Business & Adminstration - Business Administration
Eastern Michigan University
Bachelor Of Arts - Fashion Design
Istanbul Bilgi University
High School Diploma -
Modern American School
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