Hala Al Najjar
Customer Relations
Doha,Qatar
Summary
Driven by a results-focused approach, I leveraged team-building and customer service skills at Royal Jordanian to enhance crew cooperation and passenger satisfaction. Expert in company policy adherence and adept at managing high-pressure situations, I significantly contributed to a safer and more efficient work environment, showcasing flexibility and decision-making prowess.
Overview
7
7
years of professional experience
Work History
Cabin Crew
Royal Jordanian
Amman Jordan
01.2022 - 05.2024
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
Sales Agent
JTI
Amman, Jordan
09.2021 - 01.2022
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
Restaurant Cashier
Smash Burger
Ypsilanti, Michigan
09.2017 - 09.2018
- Assisted in menu knowledge training for new employees, contributing to improved team performance.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Streamlined workflow by maintaining a clean, organized cashier station for smooth operations.
- Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
Education
Bachelor Of Arts - Fashion Design
AlZaytoonah University of Jordan
Amman Jordan07.2024
Bachelor Of International Business & Adminstration - Business Administration
Eastern Michigan University
Ypsilanti, Michigan05.2018
Bachelor Of Arts - Fashion Design
Istanbul Bilgi University
Istanbul, Turkey05.2018
High School Diploma -
Modern American School
Amman, Jordan09.2017
Skills
Company policy adherence
Training and mentoring
Problem-solving
Team Building
Decision making
Motivated
Customer service
Written and verbal skills
Good listener and communicator
Flexibility
Good time management
Ability to work under pressure
Timeline
Cabin Crew
Royal Jordanian
01.2022 - 05.2024
Sales Agent
JTI
09.2021 - 01.2022
Restaurant Cashier
Smash Burger
09.2017 - 09.2018
Bachelor Of Arts - Fashion Design
AlZaytoonah University of Jordan
Bachelor Of International Business & Adminstration - Business Administration
Eastern Michigan University
Bachelor Of Arts - Fashion Design
Istanbul Bilgi University
High School Diploma -
Modern American School