Hala Haboub

• Responsible for accurately receiving and accessioning all patient specimens in a timely manner while ensuring positive patient identification prior to sending them to the testing department.

• Proficient in Laboratory Information System and EPIC Beaker

• Served as a resource for assisting nurses, providers, and other healthcare personnel in answering specimen or other laboratory-related questions to guarantee the best patient care

• Ensured positive patient identification and can independently troubleshoot specimen-related problems. • Appointed to be one of the trainers who educate newly hired Laboratory Associates and implement new training materials to facilitate the education process.

• Maintained 99% error-free specimen accessioning on a daily basis

• Established a strategy to sort specimens, STAT vs. Non-STAT, prior to accessioning, which helped faster processing and turnaround time of received specimens. • Adept in using and troubleshooting the Roche 8100 machine

• Awarded Laboratory Associate of the Month in May 2022 for being an excellent team player and consistently exemplifying CHAMP behavior with professionalism and a willing attitude

• Ensures the quality assurance programs and policies are maintained and modified regularly
• Handle all associate corrective action and development conversations, create NCRs and address the closure of NCRs in a timely manner
• Participate in audit and inspection preparation, resolution of audit and inspection findings and liaises with auditing groups and inspectors through all stages of the audits
• Improved calibration process to ensure all parts have been tracked and remind the team of the calibration due date ahead of time, which results in reductions of contains and NCRs
• Implemented a tracker to help the functional team to check for order issues and ensure 0 issues

• Install projectors in classrooms
• Adjust events setup (workstation, projectors, cameras, and control room)
• Provide remote technical assistance and support for incoming queries and issues related to computer systems
• Respond to email messages, and or phone calls for staff seeking help
• Utilizes support applications to track user requests from trouble ticket generation to resolution

• Perform quality checks and process audits as assigned. • Knowledge of and ability to use various gauges and equipment.

• Maintain work area and equipment in a clean, orderly condition, and follow standard safety practices and regulations, along with other miscellaneous duties as required.

• Participated in budget planning and prepared financial statements related to the office's operations.
• Analyzed customer feedback surveys to identify areas where improvements could be made.
• Assisted in recruiting, interviewing, hiring and training new staff members.
• Provided guidance to employees regarding office processes or procedures.
• Conducted performance reviews for staff members on an annual basis according to company policy guidelines.
• Organized special events such as conferences or team building activities.
• Oversaw daily operations including customer service, data entry, payroll processing and accounts payable and receivable.