HALAH AL-ZIRJ
Mesa,AZ
Summary
Dependable Manager/Server that is successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
Work History
Server
Half Moon Windy City
12.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Checked guests' identification before serving alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Greeted every guest with a water to start off their experience.
MANAGER/SERVER
SCRAMBLE, A BREAKFAST & LUNCH JOINT
09.2022 - Current
- Helped guests with food and beverages by presenting the menu and offering suggestions or recommendations
- Collected tips at the end of the day for each member of the waitstaff based on labor that was worked that day
- Assist with creating the following week's schedule
- Enter invoices, and orders for produce, dairy, and alcohol/soda
- Enter data such as inventory, checks, and sales
- Assigned duties, responsibilities, and workstations to employees in accordance with work requirements
- Oversaw front-of-house personnel to maintain adequate staffing and minimize overtime.
Hostess
Farm & Craft
05.2023 - 10.2023
- Monitored dining area to track seating availability, service, and occupancy
- Maintained seating charts to optimize station rotations
- Reset tables quickly to achieve optimum turnaround times
- Greeted guests at the door.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
LEASING APPLICATION COORDINATOR
PROGRESS RESIDENTIAL
08.2021 - 09.2022
- Scheduling new move-ins for the future residents
- Assisting applicants with the documents that are required to be provided during their application process and advising them if they have been denied/approved
- Inform the future resident of the total balance that is due prior to move-in that is listed on their cost sheet regarding their move-in funds
- Countersign leases after residents have signed their portion to complete their move-in process
- I provide applicants with their leasing specialist's contact information to help assist them with any issues during their move-in process.
Manager/Cashier
LITTLE CAESARS
12.2018 - 08.2020
- Ran shifts and made sure everyone was at the correct assigned station
- Prepared and made pizzas, bread sticks, deep dishes, stuffed bread/crazy bread, and more for orders
- Handled escalated customers and remedied orders
- Restocked the pop/soda area and went over inventory for food trucks
- Went over reviews and right-ups
- Opened/closed the store and exchanged monies with the bank
- Addressed customer complaints and restored customer satisfaction by quickly resolving concerns.
Education
Cosmetology License - Cosmetology -
Avalon Institute
Mesa, AZ02.2023
Skills
- Training New Hires
- Customer Needs Assessments
- Food Service
- Communication Skills
- Time Management
- Scheduling
- Call Center
- Management Experience
- Customer Service Experience
- Order Management
- Guest Engagement
Additional Information - Awards Honors
For Outstanding Participation In Avalon Institute's The U-Turn Foundation Cutting Event
Timeline
Server
Half Moon Windy City
12.2023 - Current
Hostess
Farm & Craft
05.2023 - 10.2023
MANAGER/SERVER
SCRAMBLE, A BREAKFAST & LUNCH JOINT
09.2022 - Current
LEASING APPLICATION COORDINATOR
PROGRESS RESIDENTIAL
08.2021 - 09.2022
Manager/Cashier
LITTLE CAESARS
12.2018 - 08.2020
Cosmetology License - Cosmetology -
Avalon Institute
Similar Profiles
Lisa RossiLisa Rossi
Administrative Services Director at City of Half Moon BayAdministrative Services Director at City of Half Moon Bay
Sara ParkerSara Parker
General Manager at Half-Moon OutfittersGeneral Manager at Half-Moon Outfitters
Wyatt PartridgeWyatt Partridge
Landscaping Labourer at Half Moon Lake PropertiesLandscaping Labourer at Half Moon Lake Properties
Lucas DagupanLucas Dagupan
Shophand and Painter at Earp Aviation RepairsShophand and Painter at Earp Aviation Repairs
Fatima BarbosaFatima Barbosa
Administrative Assistant at Bill Luke SanTan Buy CenterAdministrative Assistant at Bill Luke SanTan Buy Center