Halah Alsabil
Murfreesboro,TN
Summary
Dynamic Patient Coordinator with a proven track record at Nolesville Family Dentistry, enhancing operational efficiency and patient satisfaction through exceptional organizational skills and insurance verification expertise. Committed to maintaining patient confidentiality while delivering outstanding customer service and improving care coordination, resulting in reduced wait times and streamlined processes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Coordinator
Nolesville Family Dentistry
11.2021 - 04.2022
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Worked with patients to schedule tests and procedures.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Improved workflow processes by implementing new procedures that increased overall efficiency within the Patient Coordinator role.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
- Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Trained new staff on filing, phone etiquette and other office duties.
- Delivered support to medical staff in completion of patient paperwork.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Engaged with patients to provide critical information.
- Organized patient records and database to facilitate information storage and retrieval.
Dental Assistant
Excel Dental Center
11.2017 - 04.2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Took dental images following strict patient protection rules, applying lead aprons.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Supported dental procedures, ensuring efficient operation and patient satisfaction.
- Streamlined digital x-ray processing, reducing wait time for diagnosis and treatment planning.
- Improved patient care with meticulous attention to instrument sterilization and preparation.
- Assisted in dental radiography, ensuring safety and accuracy for diagnostic purposes.
Education
Diploma - Dental Assistant
Remington College
Nashville, TN05.2016
Skills
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Electronic records management
- Office administration
- Resource management
- Customer service
- Organizational skills
- Patient care
- Patient care and education
- Attention to detail
- Proficient in software
- Patient care coordination
- Payment collection
- Patient safety
- Insurance practices
Languages
Arabic
Full Professional
Certification
Nitrous oxide
Sealant
Timeline
Patient Coordinator
Nolesville Family Dentistry
11.2021 - 04.2022
Dental Assistant
Excel Dental Center
11.2017 - 04.2020
Diploma - Dental Assistant
Remington College
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