Halah Al Sammarraie
San Antonio,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Help Desk Support Specialist
University Health
10.2023 - Current
- Enhanced customer satisfaction by promptly resolving technical issues and providing professional assistance.
- Used ticketing systems to manage and process support actions and requests.
- Reduced ticket resolution time with thorough problem analysis and effective troubleshooting techniques.
- Collaborated with IT team members to develop comprehensive solutions for complex problems.
- Managed high call volume, maintaining professionalism and patience while addressing customer concerns.
IT Technician (Internship)
Edwards Aquifer Authority
08.2023 - 09.2023
- Submit IT tickets issues to desktop support team for further assistance.
- Hardware replacement / basic software troubleshooting for MS apps
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
Office Clerk
The Social Being LLC
06.2021 - 07.2023
- Provided clerical support to company employees by copying, faxing and filing documents.
- Interacted with customers by phone, email or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Technical Support
Northwest Vista College
05.2020 - 05.2021
- Used ticketing systems to manage and process support actions and requests.
- Activated accounts for students interested in new services.
- Monitored systems in operation and input commands to troubleshoot areas.
Help Desk Agent
The UPS Store Inc.
04.2019 - 04.2020
- Troubleshoot customers login credentials, reset passwords and usernames.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Activated accounts for clients interested in new services.
Education
BBA - Cybersecurity
UTSA
San Antonio, TX12.2024
Associate of Science - Computer Science Major
Northwest Vista College
San Antonio, TX05.2022
Skills
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- CLI Commands
- Print Management
- Cisco Citrix / VPN
- Ticketing
- Hardware troubleshoot
- General Customer Service
- System Administration
- Remote Support
- Hardware knowledge
Languages
Arabic
Native or Bilingual
Timeline
Help Desk Support Specialist
University Health
10.2023 - Current
IT Technician (Internship)
Edwards Aquifer Authority
08.2023 - 09.2023
Office Clerk
The Social Being LLC
06.2021 - 07.2023
Technical Support
Northwest Vista College
05.2020 - 05.2021
Help Desk Agent
The UPS Store Inc.
04.2019 - 04.2020
BBA - Cybersecurity
UTSA
Associate of Science - Computer Science Major
Northwest Vista College
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