Halah Al Sammarraie
San Antonio,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced with IT field engineering techniques and troubleshooting complex systems. Utilizes strong technical acumen to ensure efficient project completion. Knowledge of industry-standard practices and effective team collaboration. Cybersecurity Specialist with proficiency in online security research, planning, execution and maintenance. Skilled at training internal users on security procedures and preventive measures.
Overview
5
5
years of professional experience
Work History
Field Engineer L1
University Health Hospital
07.2024 - Current
- Facilitated knowledge sharing among team members through training workshops and mentoring opportunities.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer. Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
Help Desk Support Specialist
University Health
10.2023 - 07.2024
- Enhanced customer satisfaction by promptly resolving technical issues and providing professional assistance.
- Used ticketing systems to manage and process support actions and requests.
- Reduced ticket resolution time with thorough problem analysis and effective troubleshooting techniques.
- Collaborated with IT team members to develop comprehensive solutions for complex problems.
- Managed high call volume, maintaining professionalism and patience while addressing customer concerns.
IT Technician (Internship)
Edwards Aquifer Authority
08.2023 - 09.2023
- Submit IT tickets issues to desktop support team for further assistance.
- Hardware replacement / basic software troubleshooting for MS apps
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
Office Clerk
The Social Being LLC
06.2021 - 07.2023
- Provided clerical support to company employees by copying, faxing and filing documents.
- Interacted with customers by phone, email or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Technical Support
Northwest Vista College
05.2020 - 05.2021
- Used ticketing systems to manage and process support actions and requests.
- Activated accounts for students interested in new services.
- Monitored systems in operation and input commands to troubleshoot areas.
Education
BBA - Cybersecurity
UTSA
San Antonio, TX12.2024
Associate of Science - Computer Science Major
Northwest Vista College
05.2022
Skills
- Microsoft Office
- CLI Commands
- Cisco Citrix / VPN / Call Manager (CUCM)
- Ticketing System Footprints & Service Now
- General Customer Service
- System Administration
- Help Desk Support
- Epic and Citrix apps support
- Equipment Installation
- IT Troubleshooting
- Network support
- Hardware and Software Repair
Contact
Phone: 210-986-1468
Email: hala.smile7@gmail.com
Timeline
Field Engineer L1
University Health Hospital
07.2024 - Current
Help Desk Support Specialist
University Health
10.2023 - 07.2024
IT Technician (Internship)
Edwards Aquifer Authority
08.2023 - 09.2023
Office Clerk
The Social Being LLC
06.2021 - 07.2023
Technical Support
Northwest Vista College
05.2020 - 05.2021
Associate of Science - Computer Science Major
Northwest Vista College
BBA - Cybersecurity
UTSA
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