Hala Hachem
Dedham,MA
Summary
Accomplished Financial Center Manager with over a decade of experience in the banking industry, specializing in operational excellence, client relationship management, and strategic leadership. Proven track record in developing high-performing teams, driving business results, and ensuring regulatory compliance. Adept at leveraging data-driven decision making and fostering a collaborative work environment. Committed to delivering exceptional customer experiences and achieving organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Financial Center Manager
Bank Of America
01.2022 - Current
- Oversee all aspects of the financial center's daily operations, ensuring operational excellence.
- Lead and develop a team of 6, including proactive talent sourcing and coaching.
- Cultivate a client-centric environment, managing client traffic to enhance retention and deliver a world-class experience.
- Enforce Bank of America's policies and regulatory compliance.
- Drive business results through strategic management routines and effective execution of business strategies.
- Align team contributions with enterprise strategy to achieve business success and profitability.
- Leverage organizational resources to deliver comprehensive banking solutions that meet client needs and provide competitive advantages.
- Conduct quality assurance on transactions to ensure compliance with state and federal regulations.
- Promote a collaborative work environment that encourages open communication and continuous learning.
Assistant Manager
Bank Of America
06.2013 - 01.2022
- Maintained the highest level of customer service in all actions and interactions.
- Demonstrated and modeled Bank of America core values.
- Followed policies and procedures to ensure the client and the bank's best interest.
- Executed on sales and services to meet and exceed goals.
- Assisted managers in identifying opportunities for the branch.
- Delivered exceptional customer service through assistance in questions, procedures, and accomplishing client objectives.
- Provided leadership, motivation, and training to employees to increase bank revenue and customer performance goals.
Operations Manager
Bank Of America
03.2008 - 06.2013
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised and coordinated the activities of the team.
- Assisted branch manager with talent management-related activities.
- Managed all banking operations and handled customer service issues and requests.
Education
Associate of Science - Finance Management
Bunker Hill Community College
Charlestown, MA05.2009
Skills
- Strategic Leadership
- Operational Excellence
- Client Relationship Management
- Regulatory Compliance
- Business Strategy Execution
- Talent Development
- Data-Driven Decision Making
- Quality Assurance
- Collaborative Leadership
- Adaptability and Resilience
Certification
Public Notary
Employee Engagement and Inclusion Champion
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Financial Center Manager
Bank Of America
01.2022 - Current
Assistant Manager
Bank Of America
06.2013 - 01.2022
Operations Manager
Bank Of America
03.2008 - 06.2013
Associate of Science - Finance Management
Bunker Hill Community College
Public Notary
Employee Engagement and Inclusion Champion
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