Summary
Overview
Work History
Education
Skills
Timeline
Generic

Halakiumata Finau

Grand Prairie,TX

Summary

Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

6
6
years of professional experience

Work History

Sales Representative

Mint Dentistry
05.2023 - Current
  • Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
  • Developed strong rapport with customers and created positive impression of business.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used customer insights to develop innovative sales strategies to increase sales.

Special Assistance Coordinator

American Airlines
04.2021 - Current
  • Arranged any special assistance for all American Airlines flights.
  • Worked with DOT and FAA to meet all airline and HIPAA regulations
  • Assisted all passengers with disabilites
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Hotel Front Desk Supervisor

Sheraton Hotels
01.2022 - 05.2023
  • Implemented new reservation system to increase accuracy and convenience for guests during their stay.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Planned and executed marketing activities to improve property brand and increase revenue.
  • Oversaw day-to-day operations of hotel
  • Collected room deposits, fees, and payments.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Supervised team of 8 front desk agents and helped to resolve issues arising during shifts.
  • Trained new employees, demonstrating best methods for serving clients and guests.

Reservations Represenitive

American Airlines
01.2020 - 04.2021
  • Handled all american airline reservation bookings for flights.
  • Made changes to current/new reservations.
  • Worked with airport agents to accommodate pax on cancelled/delayed flights
  • worked with travel agents to arrange discounted offers to improve booking levels.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Customer Assistance Representative

American Airlines
05.2019 - 01.2020
  • Assisted with check in for passengers on AA flights
  • Assist passengers to check in bags and special equipment.
  • Verify all travel documents for international flights.


Front Desk Agent

Hyatt
05.2018 - 05.2019
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Gate Service Agent

Envoy Airlines
09.2017 - 09.2018
  • Dealt with passenger inquiries about flight departures/arrivals
  • Boarded/deplaned all aircrafts for envoy.
  • engaged with all passengers and answered any questions about upcoming/recent flights.
  • monitoring jet way doors during boarding and deplaning
  • followed all safety measures for airline guidelines

Education

High School Diploma -

Trinity High School
Euless, TX
05.2017

Skills

  • Decision Making
  • Report Preparation and Analysis
  • Performance Management
  • Schedule Coordination
  • Quality Assurance
  • Coaching and Mentoring
  • Regulatory Compliance
  • Confidence and Drive
  • Administration and Operations
  • Travel Coordination
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Handling Customer Complaints
  • Staff Support

Timeline

Sales Representative

Mint Dentistry
05.2023 - Current

Hotel Front Desk Supervisor

Sheraton Hotels
01.2022 - 05.2023

Special Assistance Coordinator

American Airlines
04.2021 - Current

Reservations Represenitive

American Airlines
01.2020 - 04.2021

Customer Assistance Representative

American Airlines
05.2019 - 01.2020

Front Desk Agent

Hyatt
05.2018 - 05.2019

Gate Service Agent

Envoy Airlines
09.2017 - 09.2018

High School Diploma -

Trinity High School

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Halakiumata Finau