Hala Trjali
Marysville,WA
Summary
Accomplished professional with expertise in customer service and inventory management, honed at UPS. Proven track record in optimizing stock levels and enhancing client satisfaction. Skilled in Microsoft Excel and critical thinking, consistently exceeding performance targets. A dedicated team player with a strong ability to solve problems and streamline operations effectively.
Developed strong organizational and coordination skills within fast-paced office environment, transitioning into new field. Demonstrated ability to manage schedules, handle correspondence, and support team projects effectively.
Overview
3
3
years of professional experience
Work History
Warehouse Loader
UPS
03.2025 - Current
- Loaded and unloaded packages efficiently to meet daily shipping targets.
- Operated forklifts and pallet jacks to transport goods safely within the warehouse.
- Supervised daily warehouse operations, ensuring compliance with safety regulations and efficiency standards.
- Managed inventory control processes, optimizing stock levels and reducing discrepancies.
- Implemented best practices for safe handling of materials during loading operations.
- Consistently met performance targets for speed, accuracy, and quality within demanding deadline-driven situations.
Inbound Call Center Representative
Alesig /MVTransportation
01.2024 - 03.2025
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed high call volumes while maintaining professionalism and accuracy in information delivery.
- Utilized CRM software to document interactions and track customer feedback effectively.
- Collaborated with team members to streamline communication processes and improve response times.
- Assisted in training new staff on call handling procedures and company policies.
- Analyzed customer feedback trends to identify areas for service improvement and enhance satisfaction levels.
- Implemented best practices for call management, contributing to a more organized workflow within the team.
Housing Specialist
MRJN Associates
11.2022 - 01.2024
- Greeted clients/customers and provided friendly, professional service
- Managed schedules, appointments, or daily task organization
- Handled phone calls, messages, and basic data entry
- Maintained organized records and followed confidentiality standards
- Assisted with payments, receipts, or transactions
- Supported team members to ensure smooth daily operations
- Conducted comprehensive assessments to determine housing needs for clients.
- Coordinated with local agencies to secure housing resources and support services.
Education
High School Diploma -
Richland High School
Richland, WA06-2020
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Microsoft Excel
- Microsoft outlook
- File organization
- Customer and client relations
- Computer proficiency
- Clerical support
- Critical thinking
- Strong problem solver
- Dedicated team player
- Verbal communication
Languages
Arabic
Native or Bilingual
Spanish
Professional Working
Timeline
Warehouse Loader
UPS
03.2025 - Current
Inbound Call Center Representative
Alesig /MVTransportation
01.2024 - 03.2025
Housing Specialist
MRJN Associates
11.2022 - 01.2024
High School Diploma -
Richland High School