Summary
Overview
Work History
Education
Skills
Languages
Perfect attendance
Timeline
Generic

Halayna Ocana

Plano,TX

Summary

Energetic and detail-oriented individual with natural aptitude for problem-solving and effective communication. Possesses foundational understanding of sales processes and proficient in using CRM software and Microsoft Office Suite. Capable of driving customer satisfaction and supporting sales teams to achieve targets.

Experienced with optimizing sales support functions to enhance team productivity. Utilizes strong interpersonal skills to build and maintain customer relationships. Track record of providing timely and efficient support to sales teams, ensuring seamless operations.

Overview

3
3
years of professional experience

Work History

Sales Support Representative

Dynamic SLR
05.2024 - 10.2024
  • Attention to detail
  • Computer literacy
  • Professionalism
  • Schedule adjustments
  • Proposals
  • Running credit
  • Answering calls
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.

Vet Assistant/ Vet Technician

Banfield Pet Hospital
09.2022 - 02.2023
  • Medical billing
  • Petware Efficiency
  • Animal Care
  • Animal Aide
  • Vitals
  • Patient Intake
  • Boarding
  • Surgery Prep
  • Cross -Trained receptionist

Internship

Russell Creek pet hospital
07.2021 - 05.2022
  • Animal Care
  • Animal aid
  • Restoring
  • Cleaning
  • Cna Certification
  • Kennel Cleaning

Education

High School Diploma - AP courses, FFA, Internship, Pals leadership program, Kennel technician, Early Graduation

Liberty High School
Frisco, TX
04.2022

Associates Degree - General Studies

Collin College
Plano, TX
01.2024

MA Certification -

College of Healthcare Professions
Dallas, TX
01.2025

Skills

  • Good communication skills
  • Comprehensive understanding
  • Effective team management
  • Cooperating Skills
  • Household Duties
  • Cooking and Nutrition
  • Creativity
  • Problem solving
  • Excellent Spanish/ English Skills
  • TABC certified
  • OSHA certified
  • Goal-oriented mindset
  • Strong negotiation
  • Sales strategy development
  • Salesforce proficiency
  • CRM software expertise
  • Performance tracking
  • Technical aptitude
  • Cross-selling strategies
  • Customer relationship management
  • Complaint resolution
  • Customer needs assessment
  • Customer order management
  • Business development
  • Order optimization
  • Microsoft office expertise

Languages

Spanish
English
Portuguese

Perfect attendance

Always on time

Timeline

Sales Support Representative

Dynamic SLR
05.2024 - 10.2024

Vet Assistant/ Vet Technician

Banfield Pet Hospital
09.2022 - 02.2023

Internship

Russell Creek pet hospital
07.2021 - 05.2022

High School Diploma - AP courses, FFA, Internship, Pals leadership program, Kennel technician, Early Graduation

Liberty High School

Associates Degree - General Studies

Collin College

MA Certification -

College of Healthcare Professions