Halbert Traylor Jr
Dallas
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Substitute Teacher
The Education Management Staffing & Solutions
07.2023 - 06.2025
- Developed and implemented lesson plans to facilitate student learning across diverse subjects.
- Maintained classroom management to ensure a focused and respectful learning environment.
- Adapted teaching methods to accommodate different learning styles and abilities of students.
- Collaborated with full-time teachers to align instructional strategies and support individual student needs.
Maintenance Team Member
Asset Property Management
09.2022 - 06.2023
- - Provided quality maintenance support for residential properties with a focus on customer satisfaction and safety.
- - Communicated effectively with residents and staff to resolve maintenance issues promptly.
- - Maintained service logs and ensured compliance with property management standards.
Monitoring and Response Center Shift Lead
Allied Universal
04.2022 - 08.2022
- - Supervised a team ensuring 24/7 monitoring of security systems and rapid response to incidents.
- - Delivered excellent service in high-pressure environments, ensuring client needs were met with urgency.
- - Trained new employees on safety protocols, reporting standards, and customer engagement.
Active Duty Service Member
United States Army
09.2014 - 09.2018
- - Led and mentored a 12-member team, achieving 100% operational readiness and over 90% mission success.
- - Maintained communication channels between leadership and team, promoting trust and accountability.
- - Completed advanced training in security, safety, leadership, and conflict resolution.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ02-2026
Associate Degree - Criminal Justice
Skills
- - Customer Service & Conflict Resolution
- - Team Leadership & Supervision
- - Clear Communication & Active Listening
- - Critical Thinking & Problem Solving
- - Situational Awareness & Crisis Response
- - Accountability & Ethical Conduct
- - CRM & Incident Reporting Tools (familiarity)
Certification
- - Combat Life Saver Course
- - Operational Security & Cyber Security Training
- - Anti-Terrorism Awareness
- - Equal Opportunity & Sexual Harassment Prevention
- - Master Resiliency & Leadership Training
- - Detainee Operations & Driver Safety Courses
- - Secret Security Clearance (Active During Service)
Timeline
Substitute Teacher
The Education Management Staffing & Solutions
07.2023 - 06.2025
Maintenance Team Member
Asset Property Management
09.2022 - 06.2023
Monitoring and Response Center Shift Lead
Allied Universal
04.2022 - 08.2022
Active Duty Service Member
United States Army
09.2014 - 09.2018
Associate Degree - Criminal Justice
Bachelor of Science - Criminal Justice
University of Phoenix
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