Hale Wold
MD
Summary
Sales professional with a proven track record of driving high-ticket revenue, upsells, and qualified appointments. Skilled at objection handling, active listening, and persuasive communication, with experience supporting client-facing teams through data-driven insights. Known for blending sales execution and sales support strategy, delivering consistent results in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Freelance & Contract Roles
Remote Phone Setter
01.2023 - 01.2025
- Booked 10+ qualified appointments per week through high-volume dialing and consistent follow-ups.
- Collected $25K+ in client revenue on $5K–$10K offers.
- Supported closers by qualifying leads, overcoming objections, and driving pipeline consistency.
SQL / BI Developer (Sales Support Function)
M&T Bank
08.2021 - 08.2024
- Built dashboards supporting $5M+ in client retention and upsell decisions.
- Delivered weekly insights that improved conversion timing for sales teams.
- Translated complex data into sales-ready talking points used by client-facing reps.
- Remote
Sales & Support Technician
The Keyless Shop
11.2020 - 04.2024
- Closed 10,000+ mid- to high-margin walk-in sales with a 94% upsell rate.
- Overcame objections in real time while delivering technical service.
- Generated $600K+ in direct revenue from walk-in traffic.
- Onsite
MSBI Developer (Sales Support Function)
Cigna Healthcare
06.2019 - 07.2021
- Created tools tracking $2M+ in claims, enabling smarter retention strategies.
- Built dashboards that identified upsell triggers and follow-up opportunities.
- Equipped internal sales teams with faster access to client insights.
- Remote
IT Support & Outreach Leader
Calvin University
05.2018 - 05.2020
- Resolved 50+ tech tickets weekly while practicing customer-facing communication.
- Led outreach efforts, boosting student engagement by 40%.
- Built public speaking, persuasion, and client interaction skills.
- Onsite
Education
B.S. - Electrical & Computer Engineering
Calvin University
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Skills
- Sales Execution: Appointment Setting, Upselling, Closing Support, Objection Handling
- Client Success: Relationship Management, Active Listening, Persuasive Communication
- Sales Tools: GoHighLevel (GHL), CRM Systems, Data-Driven Sales Insights
- Soft Skills: Empathy, Resilience, Cross-Team Collaboration
Timeline
Freelance & Contract Roles
Remote Phone Setter
01.2023 - 01.2025
SQL / BI Developer (Sales Support Function)
M&T Bank
08.2021 - 08.2024
Sales & Support Technician
The Keyless Shop
11.2020 - 04.2024
MSBI Developer (Sales Support Function)
Cigna Healthcare
06.2019 - 07.2021
IT Support & Outreach Leader
Calvin University
05.2018 - 05.2020
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B.S. - Electrical & Computer Engineering
Calvin University
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