Halea Sasse
Fairfax,VA
Summary
Professional server with expertise in guest relations and operational efficiency. Proven ability to manage multiple tasks simultaneously while ensuring a positive dining experience. Established strong customer loyalty, resulting in a consistent base of regular patrons. Demonstrated teamwork and collaboration skills in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Server
Honor Brewing Kitchen
Fairfax, Virginia
07.2024 - 11.2025
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Prepared checks, itemizing total meal costs and taxes.
- Informed customers of daily specials and signature menu items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Trained new employees on restaurant procedures and plating techniques.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server
Locals Tacos and Tequila
Springfield, Virginia
02.2022 - 02.2024
- Provided friendly and efficient table service to enhance customer dining experiences.
- Managed customer orders using point-of-sale system for accurate billing.
- Recommended menu items and specials to guests for improved dining satisfaction.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed payments and handled cash transactions with attention to detail.
- Assisted in training new servers on restaurant policies and procedures.
- Resolved customer concerns promptly to maintain a positive atmosphere.
- Provided exceptional service to high volume of daily customers.
- Simultaneously worked multiple positions when short-staffed.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Implemented feedback from customers to improve service quality and menu offerings.
Education
Associate Of Applied Science (AAS) - General Studies
Northern Virginia Community College
Annandale, VA05-2027
High School Diploma -
West Springfield High School
Springfield, VA06-2024
Skills
- Time management
- Effective communication
- Problem resolution
- Menu knowledge
- High volume dining
- Exceptional customer service
- Point of sale (POS) system operations
- Calm demeanor
References
References available upon request.
Timeline
Server
Honor Brewing Kitchen
07.2024 - 11.2025
Server
Locals Tacos and Tequila
02.2022 - 02.2024
Associate Of Applied Science (AAS) - General Studies
Northern Virginia Community College
High School Diploma -
West Springfield High School