- Music
- Dancing
- Yoga
- Historical Exploration
- Mindfulness Practices
- Animal Care
- Reading
- Creative Writing
HALEAH PETRIE
Brunswick,OH
Summary
Motivated empathetic individual with exceptional customer service and communication skills. Adept at developing relationships with customers, colleagues, and management. Experienced in managing multi-line phone systems, greeting guests with compassion, cash handling, scheduling, data entry, and file management.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Chiropractic Health Center of Parma
09.2024 - 12.2024
- Collected payments
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed all tasks in compliance with company policies and procedures.
- Scheduled, coordinated and confirmed appointments and meetings.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Front Desk Receptionist
Ferrell Whited Physical Therapy Services
10.2023 - 09.2024
- Handled confidential matters discreetly by maintaining strict confidentiality policies.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Entered data into company software system.
- Scheduled appointments and maintained and updated appointment calendars.
- Maintained tidy, presentable reception area with necessary stationary and materials.
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Handled multi-line phone system and promptly transferred calls.
- Monitored front desk traffic to support customer satisfaction.
- Heard and resolved complaints from customers and public.
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed.
- Organized and filed important documents in filing cabinets or in online document storage solutions.
- Assisted with completion of forms or sign-in procedures.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Received payments and recorded receipts for services.
- Handled incoming and outgoing mail with timely attention.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Worked with coworkers to complete tasks.
- Provided efficient and courteous service to customers at all times.
- Participated in ongoing training to enhance own job skills and knowledge.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Identified ways to improve efficiency in operations and implemented process changes.
- Provided information about establishment, such as location of departments and offices, employees within organization, and services provided.
- Coordinated with other departments to facilitate efficient operations throughout the organization.
- Operated the switchboard to direct calls to the proper departments.
- Managed digital and analog filing systems to protect confidential data.
- Maintained office equipment and reported malfunctions for servicing.
- Provided a high level of customer service to all clients.
Education
Certification - Animal Management & Care
Medina County Career Center
Medina, OH05.2021
High School Diploma -
Brunswick High School
Brunswick, OH05.2021
Skills
- Empathy and Compassion
- Listening Skills
- Customer Service
- Time Management
- Attention to Detail
- Scheduling
- Conflict Management
- Multi-Line Telephone Systems
- Telephone Etiquette
- Proficient in WebPT
- Insurance Coordination and Authorization Management
- Cash Handling
- File Organization
- Office supplies inventory management
- Sensitive information handling
- Mail Sorting
- Spreadsheet tracking
- Bookkeeping
- Data entry
Interests
Timeline
Front Desk Receptionist
Chiropractic Health Center of Parma
09.2024 - 12.2024
Front Desk Receptionist
Ferrell Whited Physical Therapy Services
10.2023 - 09.2024
Certification - Animal Management & Care
Medina County Career Center
High School Diploma -
Brunswick High School