Halee Buchanan
Richfield,Utah
Summary
Detailed Client Service Associate known for having great organizational and interpersonal skills. Gifted at working with all types of customers and clients, striving for success on all fronts. Proficient at maintaining HIPPA law. High aptitude in multiple current computer programs. Looking for a role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Manager
Buchanan Development LLC
Monroe, Utah
01.2019 - Current
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Processed payroll accurately ensuring all employees were paid on time.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Created spreadsheets in Excel to track data.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Reconciled intercompany accounts on a regular basis.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Generated invoices for clients and tracked payments received from customers.
- Developed and maintained agreements to standardize terms and conditions between company and subcontractors or consultants.
- Addressed customer inquiries regarding contract terms or any associated disputes.
Certified Nursing Assistant
Stonehenge Of Richfield
Richfield, UT
04.2019 - 01.2021
- Participated in educational programs related to nursing assistant skills development.
- Turned and repositioned bedridden patients to prevent bedsores.
- Responded quickly to emergency situations involving sudden illness or injury.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Observed and reported unusual symptoms and changes to charge nurse.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Answered call lights promptly and responded to patient needs accordingly.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
Dietary Aide
Stonehenge Of Richfield
Richfield, UT
09.2017 - 04.2019
- Helped with meal prep for daily meals, following strict sanitation, and food handling guidelines
- Treated patients and team members with dignity and respect.
- Stocked supplies in dining areas as needed.
- Assembled and served meals according to specific guest requirements.
- Prepared workstations with ingredients and tools to increase efficiency.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Cleaned and maintained dining room during and after each meal service.
- Gathered soiled tablecloths and dietary linens and delivered to laundry.
- Delivered meals to residents and patients in their rooms when requested.
- Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
- Set up trays for patients upon request.
Education
High School Diploma -
Mountain Heights Academy
West Jordan, UT05-2019
Some College (No Degree) -
Snow College
Richfield, UTSkills
- Human Resources
- Operations Management
- Data Entry
- Customer Service
- Policy Development
- Policy Compliance Monitoring
- Contract Administration
- Team Supervision
- Expense Reporting
- Bookkeeping
- Workforce Management
- Billing
- Office Management
- Microsoft word
- Microsoft Excel
- Quickbooks Online
- Quickbooks Workforce
- Training and Coaching
Certification
- General Contractors License
- Certified Nursing Assistant
Timeline
Certified Nursing Assistant
Stonehenge Of Richfield
04.2019 - 01.2021
Office Manager
Buchanan Development LLC
01.2019 - Current
Dietary Aide
Stonehenge Of Richfield
09.2017 - 04.2019
High School Diploma -
Mountain Heights Academy
Some College (No Degree) -
Snow College
- General Contractors License
- Certified Nursing Assistant
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