Summary
Overview
Work History
Education
Skills
Timeline
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Halee Johnston

Wetumpka,AL

Summary

Accomplished Home Care Aide and Receptionist at Inman Home Care and Family And Community Medicine Associates, respectively, with a proven track record in enhancing patient care and administrative efficiency. Skilled in medication administration and fostering positive client relationships, significantly improving patient satisfaction. Demonstrates exceptional organizational abilities and a compassionate approach to patient support.

Overview

2
2
years of professional experience

Work History

Home Care Aide

Inman Home Care
06.2023 - Current
  • Provided companionship to patients, fostering positive relationships and emotional wellbeing.
  • Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
  • Assisted patients with daily living activities, promoting independence and quality of life.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Collaborated with healthcare team members to develop comprehensive care plans tailored to individual patient needs.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Delivered skilled personal care assistance such as bathing, grooming, dressing, toileting support which enhanced hygiene levels for patients.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.

Receptionist

Family And Community Medicine Associates
07.2022 - Current


  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.

Education

High School Diploma -

Eufaula High School
Eufaula, AL
05.2024

Skills

  • Client documentation
  • Meal Preparation
  • Medication Administration
  • Patient transportation
  • Patient Care
  • Dressing assistance

Timeline

Home Care Aide

Inman Home Care
06.2023 - Current

Receptionist

Family And Community Medicine Associates
07.2022 - Current

High School Diploma -

Eufaula High School

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Halee Johnston