Summary
Work History
Education
Skills
Research
Training
Languages
Certifications and Workshops
Timeline
Manager

Haleema Bushra

Spring,TX

Summary

Dynamic professional with a rich background in customer service and psychological interventions, notably at Kroger and AFIMH. Excelled in enhancing customer experiences and implementing Cognitive Behavioral Therapy. Skilled in psychological assessment, demonstrating a blend of empathetic client engagement and technical adeptness. Achieved significant improvements in client mental health outcomes.

Work History

Child Nutrition Specialist

Spring ISD
Spring, Texas
11.2024 - Current
  • Relayed order information to kitchen area and assisted other workers in preparing foods according to recipes.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Cashier

Kroger
Spring, Texas
08.2024 - 09.2024
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.

Deli Clerk

Kroger
Spring, Texas
12.2023 - 08.2024
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Front Desk Agent

Doubletree By Hilton
Spring, Texas
09.2023 - 12.2023
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Internee

AFIMH
Rawalpindi, Punjab
09.2020 - 11.2020
  • Conducted intake interviews with clients to assess their mental health needs.
  • Observed and documented client behaviors during sessions.
  • Partnered with psychologist to initiate, facilitate and moderate counseling group discussions.
  • Collaborated with other professionals to develop treatment plans tailored to each client's individual needs.
  • Utilized psychodiagnostics assessments or psychometric methods to facilitate treatments.
  • Utilized evidence-based treatments such as Cognitive Behavioral Therapy.

Education

Master of Science in Psychology - Applied Psychology

International Islamic University
Islamabad
08-2020

Bachelors - Applied Psychology

University of The Punjab
Lahore
04-2018

Skills

  • CBT for Depressive Disorder
  • Psychological Assessment
  • Psychological Interventions
  • Proficient in using MS Word
  • Proficient in using MS PowerPoint
  • Data Entry
  • Customer services
  • Hospitality

Research

Relationship of Mother Attachment with Life Satisfaction among Emerging Adults, 2018

Training

  • Internship in Clinical Psychology, Armed Forces Institute of Mental Health (AFIMH), Rawalpindi, 09/17/20, 11/17/20
  • Observership in Clinical Psychology, Armed Forces Institute of Mental Health (AFIMH), Rawalpindi, 07/22/19, 08/30/19
  • Virtual training on Cognitive Behavior Therapy for Depressive Disorders, UMHF and HUMPPA, 12/07/20, 12/31/20

Languages

English
Professional
Urdu
Native/ Bilingual
Pashto
Native/ Bilingual
Punjabi
Limited

Certifications and Workshops

· Course completion certificate of one month virtual course on “Research Design and Analysis” by Psych Learning Wrap-ups (03/06/21 to 03/28/21)

· Certificate of appreciation of one day virtual extensive workshop on “Body Language Decoding” by UMHF (01/23/21)

· Course completion certificate of one month virtual course on “Positive Psychology” by HUMPPA (01/07/21 to 02/07/21)

· Course completion certificate of one month virtual course titled “Cognitive Behavior Therapy for Depressive Disorders” comprising Four Modules by joint venture of UMHF and HUMPPA (12/07/20 to 12/31/20)

· Participation certificate of one day workshop on “An Introduction to Psychodynamic Psychotherapy” by Curelink Healthcare (01/12/20)

· Participation certificate of one day workshop on “Therapeutic Treasure Box: An art studio for Healing” by MHPT (04/27/19)

· Participation certificate of one day orientation workshop on “ABA for Autism” by MHPT (10/20/18)

· Participation certificate of one day orientation workshop on “Hypnotism” by MHPT (10/20/18)

· Certificate of participating in World Mental Health Day “Young People and Mental Health in a Challenging World” by Department of Psychology, International Islamic University Islamabad- IIUI (10/10/18)

Timeline

Child Nutrition Specialist

Spring ISD
11.2024 - Current

Cashier

Kroger
08.2024 - 09.2024

Deli Clerk

Kroger
12.2023 - 08.2024

Front Desk Agent

Doubletree By Hilton
09.2023 - 12.2023

Internee

AFIMH
09.2020 - 11.2020

Master of Science in Psychology - Applied Psychology

International Islamic University

Bachelors - Applied Psychology

University of The Punjab

Similar Profiles

CREATE PROFILE
Haleema Bushra