Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Haleemah Abdul Raheem

Rosenberg,TX

Summary

Diligent Healthcare Professional

with proven track record in delivering exceptional customer service in healthcare industry. Demonstrated ability to effectively manage patient inquiries and resolve issues promptly, contributing to high patient satisfaction. Displayed strong communication and problem-solving skills, ensuring seamless patient experiences and operational efficiency.

Healthcare professional known for high standards and impactful results. Background includes managing patient interactions, resolving complex inquiries, and enhancing overall patient satisfaction. Proven team collaborator with flexible approach to changing needs and commitment to achieving objectives. Skilled in communication, problem-solving, and adaptability.

Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.

Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved Number% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Healthcare Customer Service Representative

Concentrix
08.2024 - Current
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.

Customer Service Representative

Ttec
02.2024 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Reservation Sales Agent

Enterprise
08.2023 - 12.2023
  • Enhanced teamwork, collaborating closely with colleagues to ensure smooth operations and optimal guest experiences.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Achieved excellence in meeting room sales quotas, initiating proactive outreach to prospective clients and effectively closing deals.
  • Maintained high-quality service standards by swiftly resolving guest issues and addressing special requests.
  • Assisted with cross-training efforts among team members to enhance overall department performance and knowledge sharing opportunities.

Infant Teacher

CHILDREN'S LIGHTHOUSE
05.2022 - 11.2023
  • Supervise, educate, and inspire children every day
  • Very young children need an enormous amount of care and attention to learn and develop appropriately
  • Infant and toddler teachers look after children, help them to learn and socialize, and supervise their play and activities

Healthcare Customer Service Representative

TTEC
11.2022 - 08.2023
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.

Teacher Assistant

Wcjc Work study
09.2021 - 09.2022
  • Support classroom teachers by assisting with instructional and administrative tasks to create a positive learning environment
  • Their responsibilities typically include assisting in classroom, providing support to students,preparing learning material, administrative duties, supervising students, supporting inclusive education, and communication

Hostess/Server

Buffalo Wild Wings
08.2020 - 09.2021
  • Seat guests and manage the seating chart
  • Monitors restaurant activity to determine seating and dining flow
  • Responds to guest inquiries and requests in a timely, friendly, and efficient manner
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.

Customer Service Associate

Walgreens
03.2020 - 04.2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Sales Representative

HOLT CAT
03.2019 - 08.2020
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

Toddler Teacher

Kids R Kids
05.2016 - 08.2018
  • Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
  • Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
  • Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
  • Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.

Education

Bachelor Of Computer Science - Information And Communication Technology

Houston Community College
Houston, Tx

High school diploma - General Studies

George Ranch High School
Rosenberg, TX
11.2024

Skills

  • Busser
  • Cashiering
  • Cleaning Experience
  • Host/Hostess
  • Restaurant Experience
  • Serving Experience
  • Food Service
  • Food Safety
  • Childcare
  • Toddler Care
  • Teaching
  • Early Childhood Education
  • Experience with Children
  • Customer service
  • Sales
  • Typing
  • Agile
  • Outbound sales
  • Microsoft Powerpoint
  • Patient confidentiality
  • Call center experience
  • Data entry proficiency
  • Follow-up skills
  • Strong interpersonal skills
  • Patient check-in
  • Complaint processing
  • Following scripts

Certification

  • TABC, Present
  • CPR/First Aid, 08/01/22

Timeline

Healthcare Customer Service Representative

Concentrix
08.2024 - Current

Customer Service Representative

Ttec
02.2024 - 07.2024

Reservation Sales Agent

Enterprise
08.2023 - 12.2023

Healthcare Customer Service Representative

TTEC
11.2022 - 08.2023

Infant Teacher

CHILDREN'S LIGHTHOUSE
05.2022 - 11.2023

Teacher Assistant

Wcjc Work study
09.2021 - 09.2022

Hostess/Server

Buffalo Wild Wings
08.2020 - 09.2021

Customer Service Associate

Walgreens
03.2020 - 04.2021

Sales Representative

HOLT CAT
03.2019 - 08.2020

Toddler Teacher

Kids R Kids
05.2016 - 08.2018

High school diploma - General Studies

George Ranch High School

Bachelor Of Computer Science - Information And Communication Technology

Houston Community College

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Haleemah Abdul Raheem