Summary
Overview
Work History
Education
Skills
Timeline
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Haleemah Alshaair

Spring Hill,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Account Manager Specialist

UnitedHealthcar-Optum Serve
02.2024 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Enhanced veteran support by efficiently reviewing and processing claims and benefit applications.
  • Kept case files updated, accurate and aligned with requirements.

Cake Designer

Cakeology Bakery
01.2018 - Current
  • Created custom wedding cakes for clients according to their specifications.
  • Prepared and decorated cakes with buttercream, fondant, royal icing, marzipan, gumpaste and other edible decorations.
  • Organized and maintained cake decorating supplies such as piping bags, nozzles, cutters and molds.
  • Mixed colors of icings and food coloring for desired effects on cakes.
  • Designed 3D cakes for special occasions such as birthdays and anniversaries.
  • Troubleshot any cake baking issues that arose during the process.
  • Assisted in developing new recipes for unique cake flavors or combinations of ingredients.
  • Advised customers on appropriate cake sizes based on number of guests attending the event.
  • Ensured all finished products met health department regulations prior to delivery or pickup by client.
  • Researched new ideas for creative designs using online resources or magazines.
  • Conducted inventory checks regularly to ensure adequate supply levels were maintained.
  • Analyzed customer feedback from surveys in order to identify areas of improvement for future projects.
  • Kept detailed records of daily production including cost analysis reports for management review.
  • Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
  • Coordinated supplies, placed orders and managed stock on hand for bakery.
  • Created new recipes using available ingredients and for special occasions.
  • Prepared buttercream icing for use in cake decoration projects.

Production Coordinator

HD Supply
07.2022 - 12.2023
  • Coordinated and scheduled daily production activities to ensure efficient operations.
  • Prepared and maintained accurate records of production processes, materials used, and finished products.
  • Monitored inventory levels of raw materials and ensured timely replenishment.
  • Developed standard operating procedures for production personnel to follow.
  • Communicated with vendors to order supplies needed for production operations.
  • Assisted in developing plans for increasing efficiency by reducing costs or streamlining processes.
  • Coordinated with supervisor in assigning work to meet on-time production and quality goals.
  • Reviewed daily workload distribution to prioritize and distribute job assignments.
  • Coordinated with production lines and created schedules to meet promised delivery.
  • Entered information into system to update status reports.
  • Prepared for production by checking inventory levels of items needed to complete work.
  • Conferred with department supervisors to determine status of assigned projects.
  • Organized order information to prepare for production of [Type] products.

Education

High School Diploma - undefined

G.E.D Tampa
Tampa, FL
01.2013

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Customer satisfaction
  • Client relationship management

Timeline

Account Manager Specialist

UnitedHealthcar-Optum Serve
02.2024 - Current

Production Coordinator

HD Supply
07.2022 - 12.2023

Cake Designer

Cakeology Bakery
01.2018 - Current

High School Diploma - undefined

G.E.D Tampa

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Haleemah Alshaair