HALEI GUSTAFSON
Huron,TN
Summary
Professional and knowledgeable office clerk offering experience in administrative support, accounts receivable, and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
6
6
years of professional experience
Work History
Receptionist/Administrative Assistant
JMS Russel Metals
08.2021 - Current
- Answers multi-line phone system, routes calls, delivers messages to staff and greets visitors
- Preforms Accounts Receivable duties daily, such as processing credit card payments, collecting and depositing cash and checks, and assisting customers with statements, invoices, and account balances
- Executes record filing system to improve document organization and management
- Proficient in Microsoft Suite, and uses multiple different softwares to complete responsibilities
- Interacts with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Sorts and distributes office mail and records incoming shipments for corporate records
- Assists with shipping and receiving duties
- Confirm appointments, communicates with customers, and updates customer records
- Handles sensitive information with discretion while maintaining strict confidentiality standards
- Enhances customer satisfaction by promptly addressing inquiries and providing accurate information
- Maintains visitor log for entering and leaving facility for security purposes
- Assists internal staff with clerical and administrative needs to maximize efficiency and team productivity
Cashier/Cook
Pilot Travel Centers
10.2018 - 12.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Mentored new team members on POS system operation, customer service strategies and sales goals
Education
Associate of Science - Accounting - Current
Southern New Hampshire University
Hooksett, NHSkills
- Customer Service
- Complex Problem-Solving
- Document Retrieval
- Multi-Line Phone Systems
- Cash Deposit Preparation
- Filing
- Excel Spreadsheets
- Accounts Receivable
- PC Proficiency
- Shipping/Receiving
- Administrative Support
- ERP system (MetalWare)
- Typing Proficiency
Timeline
Receptionist/Administrative Assistant
JMS Russel Metals
08.2021 - Current
Cashier/Cook
Pilot Travel Centers
10.2018 - 12.2020
Associate of Science - Accounting - Current
Southern New Hampshire University
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