Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Haleigh Archambault

Greenville,NC

Summary

Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Experience Coordinator

TJ Maxx
11.2022 - 12.2023
  • Monitored front end team performance, providing constructive feedback and coaching when needed.
  • Helped customers understand return policies and processed items.
  • Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
  • Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
  • Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
  • Trained new team members on company guidelines and best practices for exceptional customer service delivery.

Barista

9Bar Coffeehouse
05.2021 - 07.2022
  • Maintained clean and organized workspace for optimal productivity and safety.
  • Promoted welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Crew Member

Jersey Mikes
06.2020 - 06.2021
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.

Education

Bachelor of Science - Nursing

East Carolina University
Greenville, NC
12.2024

High School Diploma -

Corinth Holders High School
Wendell, NC
06.2020

Skills

  • Patience and composure
  • Training and coaching
  • Opening and closing procedures
  • Promotions understanding
  • Returns policies
  • Retail knowledge
  • Customer Assistance
  • Work Ethic and Integrity
  • Time management skills
  • Cash Handling

Certification

Basic Life Support (CPR and AED) License - Expiration May 2024

Timeline

Customer Experience Coordinator

TJ Maxx
11.2022 - 12.2023

Barista

9Bar Coffeehouse
05.2021 - 07.2022

Crew Member

Jersey Mikes
06.2020 - 06.2021

Bachelor of Science - Nursing

East Carolina University

High School Diploma -

Corinth Holders High School

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Haleigh Archambault