Summary
Overview
Work History
Education
Skills
Timeline
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Haleigh Behncke

Albuquerque,NM

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

5
5
years of professional experience

Work History

Physical Therapy Technician

Armada Physical Therapy
06.2022 - 05.2023
  • Front office:
  • Handling insurance authorizations (CPT & ICD codes), requesting and approving insurance for patients through medical insurance companies over the phone or through their online portals, (BCBS, Pres, Medicaid, Medicare, etc.) receiving and sending out fax forms dealing with patient referrals and sending medical records/POC
  • Assisted with reception duties like scheduling patients and completing follow up calls.
  • Checking in patients, taking copays, handing out and scanning in outcome measures, intake packets, and insurance verification forms into pt’s chart, and answering phones
  • Increased physician and patient customer satisfaction by recognizing and acting to meet various needs.
  • Scheduling patient’s upcoming appointments and scheduling initial evaluations
  • Back Office:
  • Getting patients started on their therapy exercises, assisting physical therapists with instructing workouts and supervising patients
  • Administering H-Wave with heat packs or ice, stocking and restocking medical equipment, and occasional taping and wrapping of patients injuries

Rec. Aid/ Youth Sports Manager

Portales Recreation Center
11.2021 - 05.2022
  • CPR/First Aid Certified
  • Scheduling practices and games, making rosters, sport registration and head referee
  • Ordered equipment for all sports and kept meticulous records on athletic equipment inventory.
  • Handling money, making deposits, writing yearly numbers and budgets
  • Getting quotes, advertising youth sports and head of social media.

Medical assistant

08.2021 - 12.2021
  • In training room
  • Learned how to use AED, tended to injuries on site or in the office
  • CPR/ First Aid certified, wrote injury reports, and learned how to deal with medical insurance
  • Learned use of medical equipment, instructor of physical therapy, data input in computers.

Host/ Drive

Rib
06.2020 - 08.2021
  • Thru host
  • Answering calls, placing orders, handling the front and back cashier
  • Bagging food, checking in and out cashier drawers.

Recreational Leader

City of Albuquerque
05.2018 - 08.2019
  • In charge of watching over kids as well as taking them on field trips and handling money
  • If I was not with the kids, I was at the front desk working customer service while answering phones and filling out documents for my supervisor
  • Conducted p.e classes and instruction for ages 5-14

Education

Bachelor’s Degree -

Eastern New Mexico University
05.2022

Master of Science - Sports Administration

Eastern New Mexico University
Portales, NM
05.2024

Skills

  • Treatment Administration
  • Insurance Processing
  • Office Administration
  • Patient Intakes
  • Customer Experience
  • Patient Communication
  • Patient Care Support
  • Patient Follow-Up
  • Therapy Equipment Setup
  • Evaluate Progress Data

Timeline

Physical Therapy Technician

Armada Physical Therapy
06.2022 - 05.2023

Rec. Aid/ Youth Sports Manager

Portales Recreation Center
11.2021 - 05.2022

Medical assistant

08.2021 - 12.2021

Host/ Drive

Rib
06.2020 - 08.2021

Recreational Leader

City of Albuquerque
05.2018 - 08.2019

Bachelor’s Degree -

Eastern New Mexico University

Master of Science - Sports Administration

Eastern New Mexico University

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Haleigh Behncke