Haleigh Brown

• Participated in ongoing professional development opportunities to stay current on industry trends and best practices related to sleep apnea treatment options.
• Enhanced patient compliance by providing thorough CPAP education and support.
• Educated patients on proper cleaning and maintenance techniques, prolonging the life of their equipment and reducing risk of infection.
• Coordinated insurance authorizations, verifying coverage and obtaining necessary documentation for reimbursement purposes.
• Expedited customer orders, working closely with shipping department to ensure timely delivery.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Contacted approximately over 100 incoming calls, emails and texts per day from patients

Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

• Developed strong relationships with clients, resulting in increased repeat business and referrals.
• Organized client records and updated databases regularly, ensuring accurate information at all times.
• Served as a liaison between customers and various internal departments, fostering seamless communication flows.
• Gathered and organized materials to support operations.
• Established positive relationships with clients, ensuring their needs were met throughout the labeling process.
• Managed approximately 10 incoming calls and emails for inquires regarding labeling per day
• Increased brand awareness by developing and implementing effective social media strategies.
• Streamlined content creation processes, improving efficiency while maintaining quality standards.
• Oversaw social media presence and aligned posts to include branding and trending ideas.