HALEIGH DRALLE
Columbus,Georgia
Summary
Results-driven young professional with a proven track record of delivering immediate value and measurable ROI. Exceptional communication skills and keen attention to detail ensure efficient and timely completion of tasks. A proactive problem-solver who anticipates challenges and consistently exceeds expectations. Committed to continuous growth and constantly setting new benchmarks.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager of Operations
Midtown Provisions and Spirits
Columbus, GA
09.2023 - Current
- Conducted regular meetings with department heads to review progress against goals and objectives.
- Implemented strategies for improving customer experience through enhanced product offerings or improved service delivery.
Restaurant Owner
Fortune Foods
Columbus, GA
04.2020 - 08.2023
- Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
- Maintained relationships with suppliers and distributors in order to secure best deals on orders placed .
- Developed and implemented effective marketing strategies to increase restaurant sales.
- Updated website content regularly in order to promote upcoming events and specials being offered at the restaurant .
- Ensured compliance with health codes, safety regulations, and other applicable laws.
- Trained and supervised kitchen staff in proper food preparation techniques.
- Responded promptly to customer complaints or issues related to the restaurant's services or products.
- Created promotions and special events to attract customers and boost sales.
- Implemented operational procedures to maximize efficiency while minimizing costs.
- Served as primary point of contact for customer inquiries or complaints.
- Ensured compliance with all applicable laws, regulations and policies governing restaurants in the area.
- Ensured compliance with local health codes and safety regulations.
- Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
- Managed food preparation, guest interaction, quality control and customer relations.
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
- Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory.
- Monitored customer feedback to ensure satisfaction with menu items and services provided.
- Evaluated performance of employees regularly through performance reviews, coaching sessions and feedbacks from customers.
- Analyzed financial reports to identify areas of improvement or cost savings opportunities.
Physician Practice Specialist
St. Francis-Emory Hospital
Columbus, GA
02.2022 - 11.2022
- Ran successful practice with robust patient load and high satisfaction scores due to quality of care.
- Facilitated communication between physicians and staff members regarding patient care issues.
- Provided support for daily operations within the practice by answering phones, scheduling appointments, and greeting patients.
Early Childhood Educator
Wynnbrook Christian Academy
Columbus, GA
06.2020 - 02.2022
- Increased verbal communication by 35% by increasing audible learning aids, reinforcement with personal speech therapy.
Patient Care Technician
Piedmont Columbus Regional Hospital
Columbus, GA
03.2020 - 01.2021
- Managed 20 patients daily, developed active care schedules to increase patient satisfaction and care timeliness by 35%.
Early Childhood Educator
Joyful Journeys Child Development Center
Columbus, GA
10.2017 - 10.2019
- Monitors under-performing children and works with parents to develop plans for improvement.
Shift Manager
Pita Mediterranean Street Food
Columbus, GA
05.2017 - 11.2017
- Facilitating opening of Columbus, GA location by creating schedules, cross-training personal, establishing standard operating procedures to reduce consumer tac time from ordering to receiving products.
Shift Manager
IronRoad, Columbus Zoo and Aquarium
Columbus, OH
04.2016 - 01.2017
- Displayed high levels of communications with customers, innate ability to decipher customer needs, non-verbally, resulting in high customer satisfaction ratings.
Education
Associate of Science - Nursing
Columbus Technical College
Columbus, GA05.2024
License - Medical Assisting
University of Texas
Arlington, TX02.2022
Aveda Institute of Cosmetology
Columbus, OH06.2015
High school diploma -
Fayette County High School
Fayetteville, GA05.2012
Skills
- Detailed Oriented Time
- Media Marketing
- Epic Software Proficient
- Inventory Management
- Contract Management
- Workforce Management
- Quality assurance and control
- Business and Operations Management
- Invoice Processing
- Decision-Making
- Marketing
- Performance reporting
- First Aid/ Cpr Certified
- Streamline processes
- Tax-Wise Software
- Data Entry
- Charge Capturing
- Lab Result Assessment
- Epic Software
- Patient Medical Histories
- Medical Coding
- HIPAA Guidelines
- Operations Management
- Organizational Management
Certification
- Microsoft certified in 2011
- BLS certified 2020
Timeline
General Manager of Operations
Midtown Provisions and Spirits
09.2023 - Current
Physician Practice Specialist
St. Francis-Emory Hospital
02.2022 - 11.2022
Early Childhood Educator
Wynnbrook Christian Academy
06.2020 - 02.2022
Restaurant Owner
Fortune Foods
04.2020 - 08.2023
Patient Care Technician
Piedmont Columbus Regional Hospital
03.2020 - 01.2021
Early Childhood Educator
Joyful Journeys Child Development Center
10.2017 - 10.2019
Shift Manager
Pita Mediterranean Street Food
05.2017 - 11.2017
Shift Manager
IronRoad, Columbus Zoo and Aquarium
04.2016 - 01.2017
Associate of Science - Nursing
Columbus Technical College
License - Medical Assisting
University of Texas
Aveda Institute of Cosmetology
High school diploma -
Fayette County High School
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