Haleigh Fales
Hilliard,FL
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Citizens Property Insurance
06.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Completed bulk mortgage tasks between customer calls, to assist with customer care volume.
Care Coordinator
OneCall Care Management
06.2020 - 06.2021
- Conducted intake assessments on workman's compensations claims.
- Actively worked with claims adjusters to create and complete workman's compensations claims.
- Collaborate with adjusters, attorneys, physicians, and patients to ensure the correct documentation and healthcare paths were followed for each claim.
- Conducted screenings for suitability to ensure patient safety for direct services if needed.
- Continuously met performance goals established for my positions, in the areas of: efficiency, call quality, client satisfaction and first call resolution.
- Assisted colleagues with duties, caseload or questions when requested, while working alongside managers and supervisors.
Assistant Manager
Safehaven Security
12.2019 - 06.2020
- Created customized and indivudualized security systems to meet the expectations and need of homeowners.
- Created clientele profiles and assisted homeowners with financial applications under the new homeowner program.
- Kept a continous working relationship and line of communication open to homeowners at all times for both current and completed security system installs.
Sales Associate
RideNow Powersports
05.2019 - 10.2019
- Built relationships with customers to encourage repeat business.
- Maintained organization of customer profiles within required time frames while maintaining 99% accuracy.
- Analyzed customer data such as financial statements and credit scores to determine with method of lending would be best.
- Provided knowledge to customers when assisting with their ideal purchase.
Education
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FLHigh School Diploma -
Hilliard Middle Senior High School
Skills
- Customer Care
- Data Entry
- Problem Resolution
- Customer Relations
- Billing coordination
- Computer Proficient
- Microsoft Suite Proficient
- Work Prioritization
- Policies and Procedures Adherence
- Leadership
- Effective and Efficient Communication Skills
- Adaptability
Timeline
Customer Care Representative
Citizens Property Insurance
06.2021 - Current
Care Coordinator
OneCall Care Management
06.2020 - 06.2021
Assistant Manager
Safehaven Security
12.2019 - 06.2020
Sales Associate
RideNow Powersports
05.2019 - 10.2019
Associate of Arts -
Florida State College At Jacksonville
High School Diploma -
Hilliard Middle Senior High School
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