Haleigh Glasscock
Louisville,KY
Summary
Driven professional with a proven track record at Norton Healthcare, excelling in patient care and team coordination. Demonstrates strong organization and customer service skills, enhancing patient satisfaction and workflow efficiency. Skilled in medical office administration and conflict resolution, contributing to a positive and results-driven work environment. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Cashier
Taco Tico
09.2014 - 12.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
Seasonal Lead
Radial Inc.
08.2015 - 06.2017
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
CNA
Essex Nursing And Rehabilitation Center
05.2018 - 08.2018
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
CNA
Norton Healthcare
06.2020 - 05.2024
- Assisted patients after surgery
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- assisted nurses transport patients back to their rooms
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Unit Secretary
Norton Healthcare
01.2023 - 05.2024
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
Education
No Degree - Phlebotomy
Kentucky School of Phlebotomy
Louisville, KY04.2018
High School Diploma -
Butler Traditional High School
Louisville, KY05.2015
Skills
- Incoming Call Reception
- Customer Service
- Strong Organization
- Telephone reception
- Unit secretary training
- Medical office administration
- Conflict resolution techniques
Timeline
Unit Secretary
Norton Healthcare
01.2023 - 05.2024
CNA
Norton Healthcare
06.2020 - 05.2024
CNA
Essex Nursing And Rehabilitation Center
05.2018 - 08.2018
Seasonal Lead
Radial Inc.
08.2015 - 06.2017
Cashier
Taco Tico
09.2014 - 12.2014
No Degree - Phlebotomy
Kentucky School of Phlebotomy
High School Diploma -
Butler Traditional High School
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