Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haleigh Goree

Customer Experience Specialist
Concord,CA

Summary

Resourceful Customer Experience Specialist with a Mass Communication degree and proven industry expertise. Delivered superb customer service for national companies and earned recognition for quality of work. Excellent communication skills and outgoing personality leading to exceptional results.

Overview

12
12
years of professional experience
6
6
years of post-secondary education

Work History

Rental Sales Agent

Sixt Rent A Car
3 2023 - Current
  • Executed sales and marketing initiatives to increase revenue for company.
  • Complied with governmental and other regulatory agencies by following policies and documenting transactions.
  • Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
  • Supported and maintained user account information.
  • Collaborated with team members to improve sales strategies and meet monthly targets.

Receptionist

United Health Group, Optum
01.2022 - 11.2022
  • Greeted and provided excellent service to clients and employees.
  • Confirmed appointments, communicated with clients and updated client records.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Answered central telephone system and directed calls accordingly.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.

Manager

Glo Salon
02.2021 - 01.2022
  • Recruited top performers to add talent and value to department.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Managed cash flow, business transactions, banking and accounting processes.
  • Scheduled appointments for stylists via phone, email, social media and in person.
  • Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
  • Evaluated suppliers to maintain cost controls and improve operations.

Server Shift Lead

Claim Jumper Restaurant
12.2018 - 03.2020
  • Managed scheduling for 15 servers, maintaining adequate staffing levels while accounting for personal employee needs.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Maintained and enforced standard operating procedures.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Created warm and inviting environment for guests.
  • Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.

Special Events Coordinator

Associated Students, Inc., Cal State East Bay
09.2015 - 12.2019
  • Staffed events by maintaining roster of available personnel and reliable service providers.
  • Resolved issues with service providers and inventory vendors to produce smooth events.
  • Coordinated efficient set-up and clean-up for each event for quick facilities turnarounds.
  • Organized and implemented live events with as many as 500 guests.
  • Supervised staff during events and maintained efficient performance.
  • Greeted patrons and participants at events to guide guests to locations and answer questions.

Customer Service Specialist

CSAA Insurance Group
09.2016 - 12.2018
  • Managed and mitigated highly complex billing and payment transactions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times on multi-line phone.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Processed customer adjustments to maintain financial accounts.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Apparel Sales Associate

Nike, Inc
06.2012 - 09.2016
  • Maintained and organized store front.
  • Arranged merchandise to create seamless shopping experience for customers.
  • Encouraged customers to find accessories and other upsell items to complete ensembles.
  • Dressed and accessorized mannequins to highlight featured clothing and accessories.
  • Created stunning displays to capture customer attention and increase sales.
  • Wore smart outfits composed of items from current collection to showcase possible pairings for customers.
  • Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
  • Operated cash register and maintained correct balance in drawer for hundreds of transactions per day.

Education

Bachelor of Arts - Mass Communication

California State University, East Bay
Hayward, CA
09.2014 - 12.2020

Skills

    Customer and client relations

Office administration

Strategic planning

Verbal and written communication

Timeline

Receptionist

United Health Group, Optum
01.2022 - 11.2022

Manager

Glo Salon
02.2021 - 01.2022

Server Shift Lead

Claim Jumper Restaurant
12.2018 - 03.2020

Customer Service Specialist

CSAA Insurance Group
09.2016 - 12.2018

Special Events Coordinator

Associated Students, Inc., Cal State East Bay
09.2015 - 12.2019

Bachelor of Arts - Mass Communication

California State University, East Bay
09.2014 - 12.2020

Apparel Sales Associate

Nike, Inc
06.2012 - 09.2016

Rental Sales Agent

Sixt Rent A Car
3 2023 - Current

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Haleigh GoreeCustomer Experience Specialist