HALEIGH GREEN

• Keep service delivery plans up to date, including six-month and annual reviews, as required.
• Assist individuals with disabilities in finding and maintaining competitive employment that matches their skills and interests.
• Provide direct support and guidance to individuals at their work sites to help them learn and improve their job tasks and skills.
• Facilitate and promote the inclusion and participation of individuals with disabilities in the workplace and the community.
• Develop and maintain positive relationships with individuals, their families, employers, and other service providers.
• Advocate for the rights and needs of individuals with disabilities, and ensure their safety and well-being.
• Monitor and document the progress and outcomes of individuals, and report any issues or concerns.
• Provide training and consultation to employers on how to accommodate and support individuals with disabilities.
• Identify and facilitate the necessary support for individuals with disabilities to become successful employees, such as assistive technology, transportation, or natural supports.
• Solicit support from the client's family, guardian, teachers, friends, mentors, and others who can assist with achieving the client's goal.

• Provide direct service to clients in line with approved Service Delivery Plans.

• Develop naturally supportive environments to allow fading from job sites, as applicable.
• May overlap with job developers at times to provide identified tasks, as needed.

• Maintain competency in the use of RIGHT RESPONSE prevention, de-escalation, and therapeutic physical intervention techniques.

• Maintain all required areas of SETWorks per the most updated User Guide, and other supplemental materials and requirements.

• Communicate as needed with DDA, DVR, Amerigroup, or counties regarding job seekers.

• Troubleshoots barriers to successful contract and client outcomes.

• Taught job search strategies, including resume writing, interview preparation, and networking techniques
• Participated in team meetings, discussing case management approaches and sharing insights from individual client experiences
• Assisted clients in identifying suitable job opportunities based on their skills and interests
• Onboarded consumers and helped develop personalized plans for obtaining gainful employment
• Matched applicants to jobs based on knowledge of experience, skills and expertise required for each opening
• Maintained accurate records of client interactions and progress towards achieving their employment objectives
• Served as liaison between clients and employers during hiring process, ensuring clear communication of expectations on both sides
• Provided ongoing support to clients who had successfully found employment, addressing any issues or concerns that arose during transition period
• Offered guidance on workplace accommodations or modifications needed by clients with disabilities or other special needs
• Stayed current on labor market trends, industry requirements, and best practices in workforce development through research and professional development activities
• Monitored employer compliance with government regulations regarding fair wages, workplace safety standards, and other applicable laws
• Established relationships with local employers to identify job openings and secure placements for clients
• Collaborated with community partners to provide additional resources and support for clients in need
• Evaluated clients' progress towards meeting their employment goals and adjusted plans accordingly
• Organized employee records consistently, staying compliant with internal and government requirements
• Improved employee retention by increasing job satisfaction and enhancing communication
• Addressed employee relations issues, harassment allegations and work complaints
• Facilitated the delivery of employment services to clients in accordance with program guidelines.

• Supported patients emotionally with positive communication and interactions
• Counseled patients on emotional, personal care, and behavioral issues
• Promoted client wellness and independence with close support and proactive skill building
• Maintained daily data collection with updated graphs and sheets
• Contributed knowledge and abilities toward success of parent team meetings, therapist meetings and patient assessments
• Managed client-specific behavior reduction strategies in line with behavior intervention plan
• Maintained detailed documentation of client progress, goals, and interventions
• Deployed both antecedent and consequence strategies with patients
• Implemented skill-building programming and maintenance strategies as prescribed by treatment team
• Communicated regularly with families regarding client progress and recommended strategies for home use
• Used shaping and chaining procedures, discrete trial training and incidence teaching during therapy
• Created visual supports and social stories to facilitate understanding of complex concepts for clients
• Conducted functional behavior assessments to identify triggers of maladaptive behaviors
• Utilized positive reinforcement techniques to encourage appropriate behaviors
• Assisted clients in improving social, communication, and daily living skills
• Engaged children in interactive and meaningful play during downtime
• Implemented behavior intervention plans to reduce challenging behaviors
• Collected data on client progress and adjusted treatment strategies accordingly
• Helped patients develop self-help skills for daily living
• Participated in ongoing professional development opportunities to stay current with best practices in ABA therapy
• Developed individualized treatment plans to address issues

• Explained consent forms, patients' rights and other registration documents
• Obtained insurance card copies and validated insurance information via insurance eligibility tool
• Verified patient identification and ensured accuracy of data entered into system
• Processed payments for co-payments, deductibles, or other out-of-pocket expenses as required by insurance plans
• Collaborated with other departments to resolve any registration-related issues or concerns promptly
• Coordinated with clinical staff to ensure proper scheduling of patient appointments
• Actively contributed ideas for process improvement during team meetings or discussions designed to enhance overall efficiency within department
• Updated patient accounts with accurate billing information, ensuring prompt payment from insurance providers
• Maintained compliance of patient access processes with Medicare and Medicaid
• Collected patient information, including demographics and insurance details
• Referred patients to appropriate resources for financial assistance or support if needed
• Obtained signatures on necessary consent forms and financial agreements
• Utilized computer systems effectively for data entry, record-keeping, and report generation tasks
• Conducted follow-up calls after appointments to verify receipt of test results or related paperwork
• Assembled and disassembled patient charts or departmental documents according to facility policies
• Managed daily appointment schedules, confirming appointments
• Maintained up-to-date knowledge of insurance plan requirements and changes that may impact patients' coverage levels
• Scheduled and participated in staff meetings to discuss development for providing quality service
• Managed registration desk by answering telephones and transferring calls to designated department

• Documented provided care, submitting notes and information to supervisor
• Supported advanced Alzheimer's and Parkinson's clients for optimal health throughout deteriorating mental or physical wellbeing
• Recognized emergency situations and managed following procedures
• Helped clients maintain oral hygiene for clean teeth, gums and dentures
• Protected clients during transfers between seating, beds and wheelchairs
• Maintained tidy and inviting home environments with regular cleaning, trash removal and laundry assistance
• Followed protocols for infection prevention and control
• Boosted client wellbeing through social, mental and physical support
• Educated family members on effective caregiving strategies for managing chronic illnesses or disabilities at home
• Communicated effectively with diverse individuals regarding sensitive health information
• Assisted patients with daily activities, including bathing, dressing, and grooming
• Transported patients to medical appointments, grocery shopping, and other errands as needed
• Participated in ongoing training sessions provided by employer or community organizations to stay current on industry best practices
• Performed light housekeeping duties such as laundry, dishwashing, and tidying up living spaces
• Provided companionship and emotional support for patients and their families during difficult times
• Engaged patients with healthy conversation and entertainment

• Recorded inquiries, complaints and comments as well as action taken
• Directed numerous calls per day to appropriate recipients using multi-line system
• Answered questions regarding company pricing and policies
• Treated visitors with friendly, approachable attitude
• Monitored lobby access, security parameters and visitor documentation
• Greeted incoming guests and directed individuals to appropriate personnel
• Coordinated office cleaning and lobby organization for office and meeting areas
• Anticipated guest needs, delivering exceptional customer service to exceed expectations
• Answered incoming phone calls and provided information or transferred calls accordingly
• Coordinated deliveries and pickups of packages or documents for office
• Greeted and welcomed visitors upon arrival, ensuring they felt comfortable
• Scheduled appointments for staff members and clients in organized manner
• Assisted with administrative tasks such as filing, copying, and data entry as needed
• Managed office supply inventory by regularly checking stock levels and ordering new supplies

• Supervised children during activities to maintain safety and wellbeing
• Built positive working relationships with team, modeling appropriate behavior for children
• Implemented learning curriculum while creating fun, interactive experiences
• Coordinated interactive activities to meet physical, emotional and social needs of children
• Established clear expectations for behavior and redirected problematic actions with positive reinforcement or established discipline protocols
• Communicated effectively by being friendly and nurturing and building bonds with children
• Followed licensing guidelines and company standards for daily care of children
• Monitored children's progress and discussed challenges with parents and caregivers to foster open communication
• Provided basic care for children by feeding, changing diapers and grooming
• Encouraged children to navigate challenges independently and develop confidence and early learning abilities
• Kept parents informed of child's progress with detailed notes
• Assisted children with personal care tasks such as toileting, diapering, hand washing, and meal preparation

• Communicated with management and service staff to address customer needs
• Used table management system to serve customers and coordinate guest movements
• Worked with large groups to execute special events to schedule
• Coordinated waitstaff to balance workload between restaurant sections
• Maintained seating charts to optimize station rotations
• Cleaned tables and arranged settings to comply with sanitation requirements
• Moved and arranged tables, chairs and settings to accommodate large groups or guests with special needs
• Communicated with kitchen staff about wait times for open tables or large parties