Haleigh Guillory
San Antonio,TX
Summary
Hospitality professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front of House Manager/ Bar Manager
Allora
San Antonio, TX
03.2022 - Current
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Created innovative craft cocktails that were both budget-friendly and reflected the current season
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Responsible for preparing payroll, making deposits and maintaining the accuracy of cash logs
Lead Bartender
Brasserie Mon Chou Chou
03.2021 - 04.2022
- Exceled at providing exceptional service and elevating the customer experience with expertise in crafting upscale cocktails and French win
- Assisted in the creation of new cocktail recipes for menus, off-site catering, and social media promotions.
- Trained new bartenders on spirits and wine, proper pouring techniques, and responsible alcohol service policies.
Front of House Manager/Bar Manager
The Culinary Institute of America
03.2019 - 09.2020
- Assisted with education of culinary students in regard to wine, spirits and craft bartending
- Responsible for all alcohol ordering and requisition of products for two dining establishments
- Created menus for educational conferences, off site and promotional events.
Lead Bartender
Silo Elevated Cuisine at The Fairmount
10.2017 - 08.2019
- Craft Bartending in a high volume fine dining atmosphere with multiple venues within a boutique hotel
- Shift Leader responsible for maintaining service standards, ensuring proper closing procedures and paperwork for both bars on property
- Strategically developed cocktails for new menus for multiple restaurants and bars, off-site catering and promotional events.
Bartender
Hotel Emma
San Antonio , TX
01.2016 - 10.2017
- Engaged with hotel guests and provided outstanding customer service to increase guest loyalty and ensure a genuine experience
- Contributed sophisticated cocktails to an award winning and nationally recognized cocktail menu
- Worked as a part of a small team to deliver the highest quality guest experience in a high volume environment.
Education
Associate of Applied Science - Computer And Information Sciences
San Antonio College
San Antonio, TX12-2017
Skills
- Extensive knowledge of high-end spirits, wine, and beer
- Reservation Management
- Staff Management
- Training and mentoring
- Payroll Preparation
- POS system operations, experience with Open Table, Toast, Tock, and Breadcrumb
- Organization and planning, with acute problem-solving skills
- Wide range of contacts within the hospitality community
- Online marketing experience
Credentials and Education
- Successful creative pop ups at some of San Antonio’s best restaurants and bars
- WSET 2 Award in Wine
- Passed with Distinction
- 2019 Espolon Cocktail Fights winner for South Texas
- San Antonio College 2013-2016, Major- Computer information systems
- TABC certified
- Food handlers certificate
- Online marketing experience
Qualifications Summary
- Over 10 years of diverse food and beverage experience.
- Extensive knowledge of high end spirits, wine and beer.
- Expert in organization and planning, with acute problem solving skills
- Known for my commitment to the service industry, with a wide range of contacts within the hospitality community
Certification
- WSET Level 2 ( Passed with Distinction)
- Bar Smarts Certified
- TABC certified
- Food Handlers certified
Accomplishments
- Selected to be on the cover of the SA Current Drink Issue 2017
- 2019 Espolon Cocktail Fights Texas winner
Timeline
Front of House Manager/ Bar Manager
Allora
03.2022 - Current
Lead Bartender
Brasserie Mon Chou Chou
03.2021 - 04.2022
Front of House Manager/Bar Manager
The Culinary Institute of America
03.2019 - 09.2020
Lead Bartender
Silo Elevated Cuisine at The Fairmount
10.2017 - 08.2019
Bartender
Hotel Emma
01.2016 - 10.2017
Associate of Applied Science - Computer And Information Sciences
San Antonio College
- WSET Level 2 ( Passed with Distinction)
- Bar Smarts Certified
- TABC certified
- Food Handlers certified
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