Haleigh Harp
Milton,FLORIDA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse
06.2021 - 11.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
VPK Teacher
Kids Discovery Center
04.2017 - 01.2019
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Applied play-based strategies to provide diverse approaches to learning.
- Educated students in foundational concepts such as shapes, numbers, and letters.
Front Desk Receptionist
Tanning Salon
03.2016 - 02.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Trained new team members on company procedures, customer service and issue resolution.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Associate of Science - Nursing
Pensacola State College
Pensacola, FL12.2024
High School Diploma -
Milton High School
Milton, FL05.2019
Skills
- Order Delivery Practices
- Food Running
- Order Management
- Supply Restocking
- Safe Food Handling
- Service Prioritization
- Quality Control
Certification
BLS certified through the American Heart Association
Timeline
Server
Texas Roadhouse
06.2021 - 11.2023
VPK Teacher
Kids Discovery Center
04.2017 - 01.2019
Front Desk Receptionist
Tanning Salon
03.2016 - 02.2017
Associate of Science - Nursing
Pensacola State College
High School Diploma -
Milton High School
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