Haleigh Irwin
Missoula,Montana
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated team member with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Providence Medical Group
05.2023 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
Caregiver
Individual Client
01.2022 - Current
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Aided the client with everyday tasks, as well as mental support after his wife died.
- Assisted patients with self-administered medications.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Entertained, conversed and read aloud to keep patients mentally alert.
Receptionist
Eastgate Veterinary Clinic
10.2022 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Aiding the veterinary technicians in their duties when needed.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Hiring Manager
McDonald's
08.2021 - 01.2023
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
- Produced and analyzed production or results from job descriptions and advertisements, prescreening protocols, interview questionnaires and post-interview assessments.
- Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
- Partnered with HR team and People's Department Manager to outline and define position requirements in accordance with company needs.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Managed recruitment team and educated and mentored new advisors.
- Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
Volleyball Coach
Hellgate High School
06.2021 - 11.2021
- Implemented exercise programs and training strategies to bolster individual and team performance.
- Prepared athletes for special competitions and tournaments.
- Stretched, warmed up and completed conditioning exercises properly to reduce injuries.
- Held special events to promote camaraderie among teammates, families and community members.
- Taught the basics to new team members and polished veteran members.
- Found ways to help the team trust one another.
- Used my own experience, both professional and personal, to help my team through difficult times and talk them through difficult topics.
- Help students find ways to manage their schoolwork while also honoring their dedication to the team.
Caregiver
Hestia Hospice And Palliative Care
08.2021 - 08.2021
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
Medication Technician
The Auberge At Missoula Valley
11.2020 - 07.2021
- Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels.
- Reviewed patient progress to document effects of any prescribed medication.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Explained treatment procedures, medications and diets to inform patient and patient's family of care and progress.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Caregiver
The Auberge At Missoula Valley
08.2020 - 11.2020
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Charted abnormalities and communicated with management to evaluate these abnormalities.
Shift Manager
McDonald's
02.2016 - 07.2020
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Crew Trainer
McDonald's
11.2015 - 02.2016
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Mentored junior employees to improve performance, food safety and customer service.
- Maintained current knowledge of all team position requirements.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained and mentored numerous new personnel hired to fulfill various roles.
Crew Member
McDonald's
06.2015 - 11.2015
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Created a warm and welcoming environment for guests.
Education
Bachelor of Science - Healthcare Managementt
Western Governor's University
Salt Lake City, UT08.2025
BBA - Management/ Entrepreneur & Marketing
The University of Montana
Missoula, MT05.2023
No Degree - EMT Certification
Fight Or Flight
Missoula, MT06.2021
High School Diploma -
Hellgate High School
Missoula, MT06.2019
Skills
- Material Flow Management
- Advanced MS Office Suite Knowledge
- Directing Calls
- Telephone Skills
- Advanced Excel Spreadsheet Functions
- Customer and Client Relations
- Customer Service Process Improvement
- Billing and Invoicing
- Personnel Management
- File and Record Maintenance
- Business Operations Understanding
- Employee Training
Certification
- EMT - Certified Emergency Medical Technician
Genesys Super User
Skilled in training and assisting others with the transition to the new Genesys phones system as well as answering questions and providing resources where necessary to assist others with the new workflow.
Timeline
Patient Care Coordinator
Providence Medical Group
05.2023 - Current
Receptionist
Eastgate Veterinary Clinic
10.2022 - 05.2023
Caregiver
Individual Client
01.2022 - Current
Hiring Manager
McDonald's
08.2021 - 01.2023
Caregiver
Hestia Hospice And Palliative Care
08.2021 - 08.2021
Volleyball Coach
Hellgate High School
06.2021 - 11.2021
Medication Technician
The Auberge At Missoula Valley
11.2020 - 07.2021
Caregiver
The Auberge At Missoula Valley
08.2020 - 11.2020
Shift Manager
McDonald's
02.2016 - 07.2020
Crew Trainer
McDonald's
11.2015 - 02.2016
Crew Member
McDonald's
06.2015 - 11.2015
Bachelor of Science - Healthcare Managementt
Western Governor's University
BBA - Management/ Entrepreneur & Marketing
The University of Montana
No Degree - EMT Certification
Fight Or Flight
High School Diploma -
Hellgate High School
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