Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Haleigh Jordan

Haleigh Jordan

Murfreesboro ,TN

Summary

Dynamic Sales Consultant with a proven track record at Concentrix, excelling in consultative sales and customer relationship management. Skilled in lead generation and negotiation tactics, I consistently exceed sales goals while fostering strong client relationships. My persuasive communication and product knowledge drive customer satisfaction and loyalty, ensuring optimal outcomes for both clients and the company.

Professional sales professional with strong background in driving revenue growth and fostering client relationships. Demonstrates expertise in strategic planning, negotiation, and communication. Known for exceptional team collaboration and adaptability in dynamic environments. Consistent track record of meeting and exceeding sales targets through innovative solutions and customer-focused strategies.

Overview

9
9
years of professional experience

Work History

Sales Consultant

Concentrix
02.2024 - Current
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Recorded accurate and efficient records in customer database.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Developed, maintained and utilized diverse client base.
  • Negotiated prices, terms of sales and service agreements.
  • Set and achieved company defined sales goals.

Sales Rep

Reading For Education
01.2018 - 02.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Streamlined sales process, reducing time from lead to close.
  • Provided feedback from customers to product development team, influencing future product enhancements.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • Exceeded sales targets through effective planning and goal setting.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Set and achieved company defined sales goals.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Negotiated prices, terms of sales and service agreements.
  • Informed customers of promotions to increase sales productivity and volume.

Customer Service Representative

Touchpoint Support Services
09.2016 - 02.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma - Business

Cannon County High School, Woodbury
05.2016
  • Honoree of Honor roll
  • Honor Roll all 2015 and 2016
  • Extracurricular Activities: Soccer, Art, and Competitive cheer.

Skills

  • Time management
  • Customer relationship management
  • CRM proficiency
  • Objection handling
  • Persuasive communication
  • Product and service sales
  • Closing techniques
  • Consultative sales
  • Online marketing
  • Lead generation
  • Cold calling
  • B2B sales
  • Project management
  • Exceeds sales goals
  • Contract negotiation and closing tactics
  • Customer service
  • Sales consultation
  • Product and service knowledge
  • Upselling and cross selling
  • Negotiation tactics

Accomplishments

  • Managed over 200 opportunities per month.
  • Collaborated with team of 20 in the development of School Store
  • Achieved Result by introducing Hubspot for crm tasks.
  • Documented and resolved customer complaints which led to building positive client base.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Sales goals through effectively helping and acknowledged with the consumers wants and needs.

Interests

  • Watching Movies and TV Shows
  • I enjoy helping others and giving back to the community
  • Regularly practice mindfulness and meditation for overall wellness
  • I like trying new recipes and food trends
  • I enjoy cooking for friends and family gatherings
  • Crafting and DIY Projects
  • Music
  • Drawing and Painting

Timeline

Sales Consultant - Concentrix
02.2024 - Current
Sales Rep - Reading For Education
01.2018 - 02.2024
Customer Service Representative - Touchpoint Support Services
09.2016 - 02.2018
Cannon County High School - High School Diploma, Business

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