Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Haleigh Leggette

Goose Creek,South Carolina

Summary

Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Assistant

SC House Calls
Charleston, SC
08.2022 - Current
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Organized patient charts before each day's clinic sessions began.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Organized charts, documents and supplies to maintain team productivity.
  • Documented notes during patient visits.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.

Customer Service Representative

Activus connect
Charleston, SC
01.2020 - 07.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Customer Service Representative

One Main Finanical
Charleston, SC
10.2018 - 12.2019
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Supported sales team members to drive growth and development.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Updated databases with new and modified customer data.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Education

High School Diploma -

Summerville High School
Summerville, SC
05-2018

Skills

  • HIPAA Compliance
  • Medical Terminology
  • Patient-focused care
  • Patient Scheduling
  • Inventory Management
  • Medical Billing
  • Data Entry
  • Indirect Patient Care
  • Payment Collection
  • Patient Flow Management
  • Medical Records Management
  • Maintaining confidentiality
  • Clinical Documentation
  • Medical terminology proficiency
  • Complex Problem-Solving
  • Customer Relationship Management (CRM)
  • Patient Management
  • Chronic Disease Management
  • Reliable transportation
  • Healthcare Software Proficiency
  • Direct Patient Care
  • Patient Relations
  • CPR
  • Calm and level-headed under duress
  • Patient Care Coordination
  • Case Management
  • Scheduling
  • Paperwork Processing
  • Complaint resolution
  • Account updating
  • Call Management
  • Information Security
  • Product Knowledge
  • Data Collection
  • Inbound and Outbound Calling
  • Account Management
  • De-Escalation Techniques
  • Order Processing
  • Quality Control
  • Customer Service

Certification

  • Medical Assistant

References

References available upon request.

Timeline

Medical Assistant

SC House Calls
08.2022 - Current

Customer Service Representative

Activus connect
01.2020 - 07.2022

Customer Service Representative

One Main Finanical
10.2018 - 12.2019

High School Diploma -

Summerville High School

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Haleigh Leggette