Haleigh Lutz
Richmond,TX
Summary
Highly knowledgeable patient access representative with wealth of healthcare experience and expertise in problem-solving. Talented in maintaining complex and comprehensive databases covering patient information. Dedicated to proactive monitoring and thorough reporting using top-notch technical abilities.
Overview
16
16
years of professional experience
Work History
Patient Intake Representative
Dan L Duncan Comprehensive Cancer Center
12.2023 - Current
- Facilitated smooth communication between patients, healthcare providers, and insurance companies, ensuring timely processing of claims.
- Improved patient satisfaction by efficiently managing intake processes and providing exceptional customer service.
- Cultivated strong relationships with patients, fostering trust and loyalty through excellent customer service and genuine empathy.
- Coordinated appointment scheduling across multiple departments, effectively minimizing conflicts and reducing patient wait times for specialized care services.
- Responding to emails in a timely manor
- Responsible for training new hires
Intake/Referral specialist
Tulsa Sunshine Center Pediatrics
03.2017 - Current
- I schedule evaluations, and reschedule if they cancel or no show, I'm responsible for requesting yearly prescriptions which include running reports, and exporting to excel
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- I update information in 3 different systems and create new accounts, verify insurance, and I make sure the diagnosis is correct for the type of therapy that is needed
- I'm also responsible for covering the front office when they are absent or out to lunch
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
Patient Account Rep
All Saints Home Medical
05.2016 - 03.2017
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Placed orders for patient in a timely manor as to ensure DME equipment to arrive on time
Patient Service Representative
Riverside Tappahannock Hospital
04.2015 - 04.2016
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained patient accuracy to ensure smooth treatment in an emergency room setting.
Customer Service Representative
Montgomery Medical Equipment
08.2014 - 04.2015
- I received and placed phone calls for patient's medical equipment in the high tech department
- Verified insurance, I made sure patients received their medical equipment on time and to the correct place
- I also took training on the equipment I was sending so I knew everything I could about the product just in case a patient had a question or something didn't go right
Licensed Nursing Assistant
01.2009 - 01.2013
- Worked at nursing homes and helped take care of residents
- Bathed them, gave them medication, helped them with their activities of daily living, and helped feed them
Education
DIPLOMA - general
GILFORD HIGH SCHOOL
Gilford, NHSkills
- Teamwork orientation
- Patient confidentiality
- Data entry proficiency
- Appointment Scheduling
- Medical Scheduling
- Office Administration
- Medical Receptionist
- EMR Systems
- Hospital experience
- Documentation review
Additional information - Skills and abilities
- Great communication and customer service skills.
- Proficient computer literacy proven through work experience.
- Highly critical thinker with effective researching skills.
- Flexible team player who prospers in a fast-paced work environment.
Timeline
Patient Intake Representative
Dan L Duncan Comprehensive Cancer Center
12.2023 - Current
Intake/Referral specialist
Tulsa Sunshine Center Pediatrics
03.2017 - Current
Patient Account Rep
All Saints Home Medical
05.2016 - 03.2017
Patient Service Representative
Riverside Tappahannock Hospital
04.2015 - 04.2016
Customer Service Representative
Montgomery Medical Equipment
08.2014 - 04.2015
Licensed Nursing Assistant
01.2009 - 01.2013
DIPLOMA - general
GILFORD HIGH SCHOOL
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