Haleigh Maynard
Harvest,AL
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Taco Mama. Skilled in cash handling and relationship management, I excel in creating efficient, friendly service environments. High-energy Customer Service worker offering over 3 years of fast paced experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and company goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level marketing position.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food Server
Taco Mama
2023.09 - Current
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Cultivated warm relationships with regular customers.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Elevated customer satisfaction through followup and enthusiastic customer service.
Swim Lesson Instructor
Goldfish Swim School
2023.04 - 2023.08
- Increased student confidence in the water through positive reinforcement and gradual progression of skills.
- Contributed to a safe and enjoyable learning environment by enforcing pool rules and maintaining constant supervision of students.
- Developed engaging lesson plans focusing on fundamental swimming techniques, water safety, and stroke improvement.
- Enhanced swim lesson effectiveness by incorporating various teaching methods and styles tailored to individual student needs.
- Taught daily swim instruction to students varying in ages and skill levels.
- Provided exceptional customer service to parents, addressing concerns and providing regular progress updates on child''s swimming skills.
- Conducted private one-on-one swim lessons for students requiring specialized attention or advanced skill development.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Built strong relationships with students'' families, creating open communication channels for feedback on lesson quality and overall satisfaction.
- Prepared equipment before each class class and stored items promptly after classes.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Implemented fun activities and games within lessons to maintain student engagement and enjoyment while learning crucial swimming skills.
- Taught students pool and water safety guidelines.
- Ensured proper use of pool equipment during lessons while also educating students on necessary care procedures.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Facilitated group swim lessons for diverse age ranges, fostering teamwork and collaborative skill development.
- Maintained accurate records of student attendance, progress reports, and relevant certifications for safety compliance purposes.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Improved overall student swimming proficiency through consistent evaluation, feedback, and personalized instruction.
- Supported the continuous improvement of swim programs by actively participating in staff meetings and professional development opportunities.
- Organized end-of-session events showcasing students'' accomplishments while celebrating their growth as swimmers.
- Streamlined class scheduling process by effectively coordinating with facility staff members and other instructors.
- Assisted with training new swim instructors, sharing knowledge of effective teaching techniques and program policies.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Implemented proper safety protocols and emergency response plans.
- Developed and implemented lesson plans based on individual student needs.
Cashier
Panera Bread
2021.12 - 2023.02
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
Associate of Applied Science - Business And Marketing
Calhoun Community College
Tanner, AL05.2026
High School Diploma -
Sparkman High School
Harvest, AL05.2024
Skills
- Cash Handling
- Professional Attitude
- Order Taking
- Safe Food Handling
- Cleanliness standards
- Menu Memorization
- Relationship Management
- Service prioritization
- Food Preparation
- Order Accuracy
- Customer service excellence
- Adaptable Sales Techniques
- Technical problem solving
- Attention to Detail
- Time Management
- Teamwork and Collaboration
- Computer Skills
- Excellent Communication
Certification
- First Aid/CPR Certified
Timeline
Food Server
Taco Mama
2023.09 - Current
Swim Lesson Instructor
Goldfish Swim School
2023.04 - 2023.08
Cashier
Panera Bread
2021.12 - 2023.02
Associate of Applied Science - Business And Marketing
Calhoun Community College
High School Diploma -
Sparkman High School
- First Aid/CPR Certified
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