Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Haleigh Peck

Yukon,OK

Summary

Energetically leveraged customer service expertise at Cava Grill and Costco, enhancing customer satisfaction through expert complaint resolution and proficient use of Microsoft Office Suite. Demonstrated adaptability and empathy, significantly contributing to team success and operational efficiency. Achieved notable improvements in service delivery, embodying a courteous demeanor and a commitment to excellence.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Cava Grill
Yukon, OK
01.2025 - Current
  • Provide exceptional customer service in a fast-paced environment, greeting and assisting guests with menu selection and special dietary needs.
  • Accurately process orders, ensuring customer preferences are met while adhering to quality standards and operational procedures.
  • Address customer inquiries, concerns, and complaints in a professional manner, resolving issues promptly to ensure satisfaction.
  • Manage cash register transactions, including handling payments, providing receipts, and processing returns or exchanges as needed.
  • Collaborate with kitchen and front-of-house teams to ensure efficient order preparation and timely service.
  • Promote CAVA’s menu items, including seasonal offerings and special promotions, to encourage customer engagement and sales.
  • Maintain a clean and organized workspace, including food preparation areas, dining spaces, and customer service counters, ensuring adherence to health and safety regulations.
  • Actively listen to customer feedback, suggesting improvements to enhance guest experience and contribute to continuous service improvement.

Call Center Representative

Costco
Oklahoma City, OK
08.2023 - 12.2025
  • Provide exceptional customer service by answering inbound calls, addressing inquiries, and resolving product or service-related issues.
  • Assist customers with membership inquiries, order tracking, returns, and exchanges, ensuring satisfaction and adherence to Costco policies.
  • Offer product recommendations and solutions based on customer needs, demonstrating in-depth knowledge of Costco’s inventory and services.
  • Maintain accurate records of customer interactions and transactions, ensuring all issues are documented and followed up appropriately.
  • Effectively communicate with various departments to resolve complex issues and escalate concerns when necessary.
  • Handle high-volume call traffic, maintaining professionalism and a positive attitude during peak hours.
  • Promote Costco’s promotions, sales, and membership benefits, contributing to customer engagement and retention.
  • Ensure compliance with company standards, procedures, and industry regulations during all customer interactions.
  • Troubleshoot and resolve technical issues related to online orders, payment processing, and account management.

Education

High School Diploma -

Yukon High School
Yukon, OK
04-2014

Skills

  • Scheduling
  • Account updating
  • Complaint resolution
  • Courteous demeanor
  • Microsoft Office Suite
  • Senior leadership support
  • Live chat support
  • Credit adjustments
  • Product education
  • Reading comprehension
  • Delivery scheduling
  • Calendaring
  • Minute taking
  • Call management
  • Customer satisfaction measurement
  • Inbound and outbound calling
  • Product and service solutions
  • Adaptability and flexibility
  • Call center operations
  • Store maintenance
  • Call center procedures
  • POS systems expert
  • System implementation
  • Researching
  • Empathy and patience
  • Key holder experience

Accomplishments

  • Received certificate in Adobe Effects and Photoshop in 2014 from Burns Flat, OK VoTech schools.

Timeline

Customer Service Representative

Cava Grill
01.2025 - Current

Call Center Representative

Costco
08.2023 - 12.2025

High School Diploma -

Yukon High School

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Haleigh Peck