Haleigh Rogers

-Led training initiatives and provided mentorship to members, fostering a culture of productivity and unwavering commitment to exceptional and friendly service.
-Cultivated open and professional relationships with team members, facilitating swift resolution of diverse issues.
-Established connections with letterman through a positive attitude and attentive responsiveness.
-Established professional relationships through networking with letterman.

-Implemented and executed grassroots marketing for the Cotton Bowl, collaborating with local communities and businesses to boost event visibility and engagement. Utilized social media, community events, partnerships to increase viewership.
- I actively engaged in hospital visits, building community connections and outreach alongside the Cotton Bowl-qualified teams.
-I contributed with media professionals in preparing for the Cotton Bowl, providing valuable assistance in the media room.
-Collaborated with a partner to develop a 15-minute presentation, focusing on continuous improvement strategies to enhance the Cotton Bowl experience annually.
-Offered comprehensive support to Cotton Bowl event planners at AT&T Stadium, managing various tasks to guarantee smooth logistics and enhance the overall success of the event.

-Collaborated seamlessly with team members to manage guest requirements from check-in to check-out, ensuring a seamless and positive experience.
-Welcomed visitors and customers upon arrival, providing assistance, answering questions, and fostering rapport to enhance guest satisfaction and retention.
-Efficiently oversaw front desk operations in high-paced environment, attending to guests' needs at a busy facility.
-Addressed guest inquiries, handled complaints, and fulfilled special requests to elevate overall customer satisfaction.

-Contributed to the success of special events and programs, utilizing strong interpersonal communication skills to effectively convey information.

-Represented the organization positively and professionally while delivering essential community services.

-Supported the planning and organization of engaging, fun, and seamlessly executed events to enhance community engagement.

-Proactively addressed and resolved guest and employee complaints to uphold complete customer satisfaction and optimize workforce effectiveness.
-Demonstrated composure and poise in handling challenging customer interactions and managing high-pressure situations during busy shifts.
-Welcomed members with enthusiasm, discussed specials, and took drink orders to enhance the overall dining experience.
-Collaborated closely with kitchen staff to accurately update customers on unavailable dishes and estimated wait times, ensuring transparency and managing expectations.