Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haleigh Scully

North Port,FL

Summary

Insightful and professional individual who has mastered customer service skills over the last 15 years. Highly skilled in administrative support and managing teams. Strong planning, problem solving and communication skills. Knowledgeable about overseeing schedules, administration and training. Hardworking and detail-oriented team leader experienced in front end, customer service management, and team leadership. Constantly working to improve, learn and grow both as an individual and with a team.

Overview

14
14
years of professional experience

Work History

Manager

Escape Salon
10.2022 - Current
  • Maintained professional, organized, and safe environment for employees and clients.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved marketing to attract new customers and promote business.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Collected room deposits, fees, and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.

Business Owner

Southern Atlantic Consultants
08.2021 - Current
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Interacted well with customers to build connections and nurture relationships.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.

Receptionist, Technician, Insurance/Billing Specialist

Palm Valley Eye Care & Surgeons
10.2019 - 08.2021
  • Confirmed appointments, communicated with patients, and updated patient records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Maintained confidentiality of information regarding patients and company.
  • Assisted with onboarding new patients and securing paperwork completion.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Performed patient work ups prior to the time with physician.
  • Followed appropriate disinfecting procedures to sterilize medical equipment.
  • Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients including the OCT machine, the Topography machine, Visual Field Testing and more.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
  • Processed eligibility and benefits verification and authorization requests.

Business Owner

Haleigh's Cleaning Service
06.2018 - 10.2019
  • Created and implemented marketing and advertising strategies for strategic growth and to support company's revenue goals
  • Leveraged social media, including Facebook, to expand market reach
  • Collected customer feedback and recommended changes to enhance future service
  • Greeted customers to facilitate services, determine service needs and accurately input services into Quickbooks
  • Consulted with customers to determine best methods to resolve service and billing issues
  • Addressed customer service inquiries quickly and accurately

Receptionist

Escape Salon
08.2016 - 08.2018
  • Sorted incoming mail and directed to correct personnel each day
  • Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff
  • Provided clerical support to all team members to improve office efficiency and enhance productivity
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
  • Kept reception area clean and organized to offer positive first impression to every visitor
  • Greeted visitors, assessed needs and directed to appropriate personnel
  • Answered and directed incoming calls using multi-line telephone system

Server

Applebee's
08.2014 - 06.2016
  • Operated POS terminals to input orders, split bills and calculate totals
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
  • Promoted desserts, appetizers and specialty drinks
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols

Customer Service Representative

Publix Super Markets
06.2011 - 08.2014
  • Troubleshot and resolved issues with cash registers, card scanners and printers
  • Helped customers find specific products, answering questions and offering advice
  • Trained new team members in cash register operation, stock procedures and customer service
  • Learned roles of other departments to provide coverage and keep store operational
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
  • Worked closely with front-end staff to assist customers

Education

High School Diploma -

Venice Senior High School
06.2011

Skills

  • Strong communication skills
  • 54 WPM
  • Team leadership
  • Resolution-oriented
  • MS Office and Excel proficient
  • 15 Years Customer Service
  • Positive and logical
  • Reliable and dependable
  • Delivers exceptional customer service
  • Service-oriented mindset
  • Multitasking and prioritization
  • Self aware in handling every situation in a timely yet sensitive manner

Timeline

Manager

Escape Salon
10.2022 - Current

Business Owner

Southern Atlantic Consultants
08.2021 - Current

Receptionist, Technician, Insurance/Billing Specialist

Palm Valley Eye Care & Surgeons
10.2019 - 08.2021

Business Owner

Haleigh's Cleaning Service
06.2018 - 10.2019

Receptionist

Escape Salon
08.2016 - 08.2018

Server

Applebee's
08.2014 - 06.2016

Customer Service Representative

Publix Super Markets
06.2011 - 08.2014

High School Diploma -

Venice Senior High School

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Haleigh Scully