Haleigh Snapp
Transport Design Engineer
Winchester,KY
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
7
7
years of professional experience
Work History
Engineer III - Planning
Windstream
04.2023 - Current
- Prepare, design, and assign wholesale, enterprise, and internal circuit orders ranging from 1G-400G across all states in the continental US.
- Top ranked Transport Design engineer for 2+ years, maintaining a productivity level of 50% more than quota.
- Established strong working relationships through exceptional communication skills, fostering trust and collaboration.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Provisioned, analyzed, and troubleshot circuits built in the network through different equipment management interfaces.
- Enhanced team performance by implementing structured onboarding program for new engineers, reducing ramp-up time.
Engineer I/II - Implementation
Windstream
04.2020 - 04.2023
- Implemented the installation and turn-up of Wave circuits: worked with on-site technicians for installs, provisioning, and testing.
- Reviewed and utilized technical drawings developed by Transport Planners.
- Communicated effectively with superiors, peers, and customers such as Amazon, Twitter, Wells Fargo, Uber.
- Optimized engineering processes by implementing innovative solutions and streamlining workflow.
- Assisted and mentored new-hires and seasoned employees with the processes required for implementing and troubleshooting orders while also balancing my workload.
IT Help Desk Technician
Rocky Mountain ATV
08.2018 - 03.2020
- Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
- Configured hardware, devices, and software to set up work stations for employees.
- Streamlined help desk operations by implementing an effective ticket management system.
Education
Bachelor of Science - Computer Science
University of Kentucky
Lexington, KY12-2020
Skills
Time management
Quality control
C/Java/Python proficiency
Microsoft Office certified
Timeline
Engineer III - Planning
Windstream
04.2023 - Current
Engineer I/II - Implementation
Windstream
04.2020 - 04.2023
IT Help Desk Technician
Rocky Mountain ATV
08.2018 - 03.2020
Bachelor of Science - Computer Science
University of Kentucky
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