Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Haleigh Tolson

Belgrade,MT

Summary

I'm great at picking up pretty much anything but I especially excel with customer service. Interaction with people is what I love and I'm made for it too! My name is all over Expedia and Travelocity with nothing but amazing reviews. My great attitude is who I am, not a face I put on for work, I take pride in that. It's my best quality! I want back in Hospitality for sure

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Recent graduate with foundational knowledge in Area of study and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

6
6
years of professional experience

Work History

Production Worker

Montana canvas
11.2023 - 01.2024
  • I work in production making the canvas/poly tents

Hospitality Worker

La Quinta
05.2023 - 10.2023
  • Reduced risks by maintaining clean and organised work environment.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Trained new staff members on proper customer service and hospitality policies.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Enforced policies and procedures to increase efficiency.
  • Monitored hotel's budget and financial records.
  • Trained new staff members in customer service techniques and hotel operations.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Monitored staff performance and provided feedback and guidance.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Developed and maintained positive relationships with guests for satisfaction.

Hotel Assistant Manager

Super 8
05.2018 - 10.2023
  • I cross trained myself on everything
  • I know 100% housekeeping, laundry, front desk, night audit and most of management
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Developed and implemented strategies to optimize operational efficiency and maximize profits.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.
  • Provided services efficiently and with high level of accuracy.
  • Increased customer service ratings through personable service.
  • Developed and implemented marketing strategies to promote hotel services.
  • Analyzed and evaluated business data to identify opportunities for improvement.
  • Provided exceptional service and assistance to guests upon check-in.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Assisted with development and distribution of marketing materials for facility.
  • Planned and executed marketing activities to improve property brand and increase revenue.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Oversaw day-to-day operations of Number-room hotel with staff of Number employees.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Created and managed accurate occupancy forecasts and budgets.
  • Implemented successful strategies to increase customer satisfaction.
  • Fostered safe lodging environment with reliable and effective security services.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Developed and implemented promotional strategies to increase occupancy.

Waitress/Cashier

Boston's Restaurant and Sports Bar
08.2018 - 09.2019
  • Waitress for a fast paced sports bar! Super high energy and lots of fun!

Education

High school diploma - undefined

Belgrade High School
Belgrade, MT
06.2015

Skills

  • Night Audit
  • Guest Services
  • Laundry
  • Assistant Manager Experience
  • Cash Handling
  • Front Desk
  • Office Management
  • Food Preparation
  • Packaging
  • Caregiving
  • Cashiering
  • Shift Management
  • Guest Relations Experience
  • Merchandising
  • Cleaning Experience
  • Upselling
  • Concierge support
  • Guest relations
  • Cleaning and sanitizing
  • Reservation management
  • Health code compliance
  • Upselling strategies
  • Event planning
  • Housekeeping
  • Event preparation
  • Room booking
  • Concierge services
  • Revenue management
  • Housekeeping coordination
  • Charge posting
  • Business development
  • Attention to detail
  • Guest registration
  • Record keeping
  • Negotiation
  • Analytical skills
  • Communication
  • Complaint management
  • Billing procedures
  • Computer literacy
  • Team performance monitoring
  • Relationship building
  • Written communication
  • Multitasking Abilities
  • Hospitality services
  • Problem-solving skills
  • Inventory control
  • Sales coaching
  • Time management
  • Teamwork
  • Manage research
  • Front desk management
  • Stress management
  • Coaching and mentoring
  • Microsoft Office Suite
  • Records management
  • Cultural sensitivity
  • Payment collection
  • Customer retention
  • Basic accounting
  • Facilities management software
  • Customer service management
  • Serve guests
  • Computer skills
  • Decision-making
  • Guest service oversight
  • Coordinate housekeeping
  • Crisis management
  • Phone and email etiquette

Assessments

  • Administrative assistant/receptionist, Proficient, 02/01/22, Using basic scheduling and organizational skills in an office setting
  • Management & leadership skills: Impact & influence, Proficient, 02/01/22, Choosing the most effective strategy to inspire and influence others to meet business objectives
  • Retail customer service, Proficient, 02/01/22, Responding to customer situations in a retail setting
  • Customer focus & orientation, Proficient, 02/01/22, Responding to customer situations with sensitivity
  • Attention to detail, Proficient, 02/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information

Timeline

Production Worker

Montana canvas
11.2023 - 01.2024

Hospitality Worker

La Quinta
05.2023 - 10.2023

Waitress/Cashier

Boston's Restaurant and Sports Bar
08.2018 - 09.2019

Hotel Assistant Manager

Super 8
05.2018 - 10.2023

High school diploma - undefined

Belgrade High School
Haleigh Tolson