Haleigh Yates
Summerville,SC
Summary
Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive and committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator, consistently arriving to work prepared and on time.
Overview
8
8
years of professional experience
Work History
Front Desk Associate
Holiday Inn Express
Charleston
11.2022 - 07.2024
- Aided guests in changing payment methods, taking payments over the phone and answering any questions they may have had
- Provided efficient and fluent communication to Spanish speaking guests who would otherwise struggle through the check-in process.
- Translated documents from English to Spanish for management and training purposes.
- Coordinated with housekeeping, maintenance and grounds teams to address guest needs with professionalism and detail orientation.
- Wrote and maintained incident reports, daily activity logs, and other documents as requested by management.
- Trained newly hired employees on front desk procedures and business operations.
- Performed nightly audit of cash register drawers to verify accuracy of funds on hand.
- Provided timely and accurate information regarding hotel services, amenities, local attractions.
- Monitored lobby activity throughout shift to ensure safety of guests and staff members.
- Utilized problem-solving skills to resolve customer complaints in an efficient manner.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
- Collaborated with other departments within the hotel to ensure smooth operations.
- Maintained daily records of all transactions, including payments and cancellations.
- Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
- Updated guest profiles in computer system as necessary following any changes or modifications made during reservation process.
- Processed guest payments through cash registers or credit card machines in an accurate manner.
- Responded to inquiries and room requests made online, by phone, and via email.
Call Center Representative
Brazilian Wax and Spa by Claudia
North Charleston, SC
04.2021 - 10.2022
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Developed effective working relationships with team members across multiple departments.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Performed outbound calling campaigns to promote new products or services.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Maintained detailed records of customer interactions and transactions for future reference.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Maintained strong call control and quickly worked through scripts to address problems.
- Updated customer accounts, addresses and contact information within call management databases.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
Sales Associate
TjMaxx
Summerville
10.2020 - 04.2021
- Processed transactions using a point-of-sale system.
- Maintained cleanliness of store environment including floors, windows, displays.
- Attended weekly team meetings to review performance goals and objectives.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Organized stockroom shelves according to size, color or style.
- Processed credit card transactions quickly and securely.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assisted customers with product selection, sizing and styling.
Warehouse Worker
Geneva Supply
Ladson
07.2019 - 08.2019
- My team and I worked together to empty shipping containers as well.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Ensured safety protocols were followed at all times while operating machinery.
- Provided assistance in loading and unloading containers from ships and trains.
- Maintained accurate inventory records using computerized tracking systems.
- Followed established guidelines for picking orders accurately.
- Assembled orders according to customer requests.
- Organized warehouse space for efficient storage of products.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Received and tracked incoming inventory shipments.
Barista
Daniel Island Country Club
Daniel Island, SC
05.2016 - 08.2016
- Monitored inventory levels of supplies and restocked when necessary.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operated cash registers to process customer payments.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Education
Bachelors in Foreign Language Education - Spanish
College Of Charleston
Charleston05-2025
Associates in Arts -
Trident Technical College
Rivers Avenue05.2022
High School Diploma -
Stratford High School
Goose Creek06.2020
Skills
- Fluent in Spanish
- Telephone Etiquette
- Focused
- Hard-Working
- Compassionate
- Driven
- Patient
- Good at Multitasking
- Problem-solving skills
- Bookkeeping
- Proficient in Word, Excel, Teams, Powerpoint
Timeline
Front Desk Associate
Holiday Inn Express
11.2022 - 07.2024
Call Center Representative
Brazilian Wax and Spa by Claudia
04.2021 - 10.2022
Sales Associate
TjMaxx
10.2020 - 04.2021
Warehouse Worker
Geneva Supply
07.2019 - 08.2019
Barista
Daniel Island Country Club
05.2016 - 08.2016
Bachelors in Foreign Language Education - Spanish
College Of Charleston
Associates in Arts -
Trident Technical College
High School Diploma -
Stratford High School
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