Summary
Overview
Work History
Skills
Timeline
Generic

Halelyah Thomas

Bayonne,NJ

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowered work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

4
4
years of professional experience

Work History

General Manager

Cool Sips LLC
09.2024 - Current
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's strengths and initiated a mentoring program to improve areas of weakness.
  • Supervised the creation of exciting merchandise displays to catch the attention of store customers.
  • Regularly passed monetary goals of a minimum of $600 by at least double daily
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for the new organization.
  • Tracked trends and suggested enhancements to both challenge and refine the company's product offerings.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed timely and effective replacement of damaged or missing products.

Shift Leader

Cool Sips LLC
02.2024 - 09.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Nutritional Consultant Lead

JustFoodForDogs
05.2022 - 05.2023
    • Business to business marketing collaboration.
    • Managed transfers and inventoried other locations.
    • Monitored employee tasks to gauge business functions and inefficiencies.
    • Assessed business requirements to create focused solutions.
    • Responded to customer requests for products, services, and company information.
    • Answered constant flow of customer calls with minimal wait times less than five minutes
    • Updated account information to maintain customer records.
    • Accomplished multiple tasks within established timeframes.
    • Maximized performance by monitoring daily activities and mentoring team members.
    • Onboarded new employees with training and new hire documentation.
    • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
    • Maintained professional, organized, and safe environment for employees and patrons.
    • Coached and counseled forty percent of sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
    • Handled customer relations issues, enabling quick resolution, and client satisfaction.
    • Onboarded and managed new client accounts to boost monthly retention rates up to 45%.

Nutritional Consultant

JustFoodForDogs
05.2021 - 04.2022
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Liaised with customers, management, and sales team to better understand customer desires and recommend appropriate solutions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer inquiries.
  • Restocked and organized merchandise on sales floor.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Skills

  • Outstanding Customer Service Skills, Highly Organized, Detail Oriented, Excellent Time Management, Confident Multitasker, Cool Under Pressure
  • Focused, Fast Learner, Hard-working, Flexible, Passionate problem solver
  • Greeted guests attending events with pleasant and hospitable dispositions Warm and Friendly Demeanor Rapport and relationship-building
  • Maintained order and ensure adherence to safety rules
  • Assisted with guests' special needs, such as helping those with wheelchairs
  • Performance tracking and evaluations
  • Customer Service Management
  • Problem-Solving
  • Organizational Leadership
  • Cash Management

Timeline

General Manager

Cool Sips LLC
09.2024 - Current

Shift Leader

Cool Sips LLC
02.2024 - 09.2024

Nutritional Consultant Lead

JustFoodForDogs
05.2022 - 05.2023

Nutritional Consultant

JustFoodForDogs
05.2021 - 04.2022

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Halelyah Thomas
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