Halen Hodde
Fort Collins,CO
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Sales Specialist
REI
04.2023 - 11.2023
- Supports customers by responding to product, membership and REI service questions, general inquiries and customer feedback.
- Effectively helps to prepare the store: maintains and stocks work areas making sure all items are accurately priced.
- Works with store management, visual merchandising point person, and Sales Leads to maintain visual standards.
- Promotes the sale of REI goods and services as well as engaging in the steps of REI’s Sales and Service Training.
- Provide customers with product, membership and service information including but not limited to the REI Mastercard program.
- Processes purchase, membership, service and return transactions at the register in alignment with REI’s 100% satisfaction guarantee. Collect payment for goods, make change, and distribute receipts.
- Performs unique transactions such as special orders, Outdoor School registration, special ticket sales, and store mail-outs.
Disney College Program Intern
Walt Disney World Resort
10.2021 - 05.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Processed orders on POS system and accepted cash and charge payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
Summer Camp Counselor
Camp Olympia
07.2017 - 05.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
- Encouraged and promoted inclusion and diversity to foster positive and respectful camp environment and teach campers to appreciate and value differences.
- Prepared and submitted daily and weekly reports to keep records of campers' attendance, behavior and progress.
Team Member
Local Pet
01.2019 - 03.2020
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Educated visitors and staff on proper animal care and handling.
Education
Bachelor of Science - Natural Resource Tourism
Colorado State University
Fort Collins, CO05.2024
Skills
- Marketing
- Social Media
- Company Branding
- Travel Recommendations
- Gift Shop Operations
- Group and Individual Instruction
- Special Events
- Staff Management
Certification
- Project Learning Tree Training
Timeline
Store Sales Specialist
REI
04.2023 - 11.2023
Disney College Program Intern
Walt Disney World Resort
10.2021 - 05.2022
Team Member
Local Pet
01.2019 - 03.2020
Summer Camp Counselor
Camp Olympia
07.2017 - 05.2022
Bachelor of Science - Natural Resource Tourism
Colorado State University
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